Front Desk Supervisor

About Us:

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

As a Front Office Supervisor, you will play a key leadership role in creating an exceptional arrival and departure experience for our guests. Working closely with the Front Office Management team, you will help oversee the daily operation of the Front Office and ensure our team consistently delivers the elevated level of service expected at Noble House Hotels & Resorts.

This is a highly visible leadership position where your presence, communication, and ability to lead by example directly influence both the guest and team member experience. You will serve as a resource for our Front Office team, helping to create an environment where colleagues feel supported, empowered, and motivated to deliver memorable hospitality.

The Front Office Supervisor will assist with room type management, daily operational oversight, training and development, team member relations, communication, recognition, and overall Front Office performance. You will also actively engage with guests, anticipate their needs, resolve concerns, and look for opportunities to personalize their experience.

Whether welcoming a returning guest, assisting with a complex arrival, recognizing a team member for exceptional service, or stepping in to resolve a guest's concern, you will have the opportunity to make a lasting impression.

Ultimately, this role is about leading from the front, creating meaningful guest connections, and helping our team deliver exceptional hospitality every day.

To be successful in this position, we're looking for a natural hospitality leader and people connector who genuinely enjoys interacting with both guests and team members. You are friendly, energetic, confident, and professional, with the ability to create an environment where people feel welcomed and valued. You understand that luxury hospitality is about more than completing a transaction—it is about recognizing opportunities to personalize the experience and create memories that last a lifetime.

The ideal candidate:

• Leads by example and consistently demonstrates exceptional hospitality
• Creates genuine connections with guests and team members
• Is confident managing guest concerns and finding thoughtful solutions
• Supports room type management and maximizes opportunities to enhance the guest experience
• Assists with daily Front Office operations and team supervision
• Provides coaching, feedback, and ongoing development to team members
• Builds a culture of recognition, accountability, and teamwork
• Communicates effectively with Front Office leadership and other hotel departments
• Demonstrates strong judgment and decision-making skills
• Maintains a polished, professional, and positive presence at all times
• Understands the importance of anticipating guest needs rather than simply reacting to them
• Takes ownership of the guest experience from arrival through departure
• Is flexible and willing to support the operation, including overnight coverage when needed

• Refined written and verbal communication skills
• Strong computer and technology skills
• Outstanding and proven guest service skills
• Previous hospitality or Front Office supervisory experience preferred
• Strong leadership, coaching, and team-building abilities
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Schedule flexibility, including evenings, weekends, holidays, and…