Floor Section Supervisor

Job Description

SUMMARY:

Responsible for assisting the Assistant Executive Housekeeper and Executive Housekeeper with the successful overall coordination and direction of all activities of the Room Attendants, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms.

• Interacts effectively with the public and people.
• Performs excellent customer service at all time.
• Inspects each assigned guest room prior to occupancy to ensure cleanliness and appearance, maintaining records of rooms which received cleaning approval as well as rooms which required further cleaning and maintenance.
• Guides, supports and supervises Room Attendants and Housepersons in the proper execution of their daily responsibilities.
• Monitors computer system in order to track room vacancies for cleaning and maintenance purposes.
• Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager.
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.
• Tags lost and found items properly and delivers them to the Housekeeping Office for storage.
• Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed.
• Opens and closes department as needed.
• Prepares various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.
• Usher as needed by management for events.

To perform this job successfully, an individual must be able to satisfactorily:
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.

Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors.

Directly supervises the daily activities of all Room Attendants on assigned shift. Indirectly supervises the activities of all Housepersons on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommends hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School diploma or GED required. Minimum of two years prior Housekeeping experience in a hotel environment and must have worked in a supervisory capacity.

Must possess effective communication and organizational skills. Must be computer literate.

Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.

Ability to add,…