Hotel Operations Director — On-Site Resort Leader

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA

At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Develop and implement business plans to achieve established standards for service, quality and profit for all operations of Front Office, Hotel Services, PBX, Laundry;
Housekeeping, Valet, Wardrobe, and Spa departments, according to established standards to provide maximum customer / team member service and satisfaction while achieving financial goals.

• Develop and execute strategic business, financial, and capital plans that align with the resort's objectives and drive profitability across all hotel operations.
• Identify and implement initiatives that increase occupancy, revenue, guest satisfaction, operational efficiency, and overall market competitiveness.
• Analyze financial, operational, and service performance metrics, proactively adjusting strategies and presenting recommendations to senior leadership.
• Oversee pricing, quality, marketing support, service standards, and operational processes to ensure an exceptional guest experience and strong business results.
• Ensure hotel operations support casino marketing initiatives, VIP guest experiences, special events, and property-wide service excellence.
• Establish, monitor, and maintain quality assurance, labor management, and cost control programs while ensuring compliance with company policies and budgetary guidelines.
• Lead, coach, and hold departmental leaders accountable for operational performance, service standards, financial results, and team engagement.
• Develop a high-performing leadership culture through succession planning, cross-training, career development, coaching, and regular performance discussions.
• Foster an engaging, inclusive, and fun work environment that promotes employee satisfaction, retention, teamwork, and continuous improvement.
• Lead all operations with integrity and accountability while ensuring compliance with applicable laws, regulations, and company policies.

• Bachelor's degree in Business, Hospitality Management, or a related field preferred.
• Minimum five years of hotel operations experience, including 3-5 years in a senior management role.
• Proven multi-department leadership experience in a hotel, resort, or casino environment of similar size and complexity.
• Strong financial acumen with experience in budgeting, forecasting, labor management, and cost control.
• Demonstrated ability to deliver exceptional guest experiences while maintaining high service standards.
• Proven track record of developing leaders, promoting employee growth, and building high-performing teams.
• Excellent communication, relationship-building, problem-solving, and customer service skills.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver to all areas…