Front Office Manager - Inn at Spanish Bay

• Job Category The Inn at Spanish Bay, Rooms, Front Desk

The Front Office Manager will oversee the quality of service provided at the front desk. Coordinate the efforts of all these areas to best serve the guest, present and future.

Pebble Beach Company, （“PBC” or “The Company”）headquartered in Pebble Beach, California, owns andoperatesthe world-famous Pebble Beach Resorts , including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company alsooperatesfive renowned golf courses:
Pebble Beach Golf Links,homeof the 2027 U.S. Open,Spyglass Hill Golf Course,The Links at Spanish Bay, Del Monte Golf Course, andthe Tiger Woods designed short course,The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach,Forbes Five-Star certified since 2014,Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concoursd’Elegance, AT&T Pebble Beach Pro-Am, Taylor Made Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

• Oversee the operations of the front desk; work closely with the Guest Services and Housekeeping departments.
• Block rooms, including groups, VIPs, and special requests, making necessary notations on registration cards.
• Keep front desk staff informed of VIP and group schedules and any other special arrangements.
• Coordinate daily with reservations to verify occupancy, arrivals/departures and requests.
• Schedule staff at a level consistent with budget and hotel activity.
• Train, develop and motivate staff to meet and exceed established service standards.
• Counsel, discipline and evaluate staff. Hire, promote and terminate staff.
• Set policies and objectives for department. Prepare annual budget of labor and material costs.
• Serve as manager on duty for resort, when appropriate.
• Control labor and material costs, ensuring profitable operations.
• Supervise posting and balancing of departmental charges and verify signatures. Deposit revenue with appropriate paperwork to account.
• Review unidentified charge accounts and follow up.
• Investigate “no-shows” and deposits that have not been accounted for from the previous day.
• Handle special requests, guest issues and billing discrepancies – offer compensation/recovery where appropriate.
• Understand and implement group resumes and billing requirements.
• Attend group pre-conferences to meet group coordinators, review arrival/departure procedures noting any special requests, review billing and rooming lists.
• Build routing and special billing profiles for groups according to resume distributions.
• Oversee all banks, guest folios, over and short accounts.
• Interface with all departments to ensure that guests’ needs are met.
• Interface with various departments, such as Conference Services and Reservations to ensure accurate billing.
• Reconcile room availability, blocking, oversold categories and unexpected “stay-overs”. Set up moves and notify housekeeping of changes.
• Oversee arrangements for guest safety deposit boxes.
• Comply with all Pebble Beach Company safety and health policies and procedures.
• Other duties as assigned by Director of Rooms Division.

• Leadership, motivational, supervisory, time management and problem-solving skills required.
• Must have excellent interpersonal skills and ability to handle difficult people and situations in a professional manner.
• Valid California driver's license.

• Two to four years hotel or resort experience with supervisory responsibilities required.
• Basic computer skills and previous experience with property management systems preferred.
• Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons.
• Responsible for managing the customer experience, educating and upselling guests on products and services.

• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with…