Housekeeping Supervisor

JOB SUMMARY:

The Accommodations Supervisor oversees daily operations and leads teams to ensure cabins, meeting spaces, and facilities are clean, prepared, and guest-ready. This role supports the Assistant Manager and Director by coordinating staff, maintaining quality standards, and ensuring work is completed efficiently, safely, and with excellent customer service.

• Operations & Facility Readiness
  • Oversee daily operations and ensure assigned facilities are clean and guest-ready.
  • Coordinate turnovers, cleaning priorities, seasonal changeovers, and daily assignments.
  • Conduct inspections of guest rooms, buildings, meeting spaces, and other assigned areas and ensure deficiencies are corrected promptly.
  • Support room and meeting space setups, furniture moves, and other operational needs as required.
• Team Leadership & Accountability
  • Supervise and support team leads and staff.
  • Assign, prioritize, and monitor daily work across Housekeeping, Laundry, and Service Technician teams.
  • Provide training, coaching, and accountability for performance, attendance, safety, and departmental procedures.
  • Adjust staffing and assignments based on operational needs.
  • Support training in cleaning standards, chemical use, equipment, PPE, safety procedures, and meeting space setups.
• Quality & Resources
  • Ensure consistent quality and adherence to departmental standards.
  • Monitor supplies, equipment, linens, inventory, and assigned work areas.
  • Report repairs and facility needs and ensure work orders are entered and followed through in CMMS.
  • Ensure required vehicle and equipment inspections are completed.
  • Support the organization and cleanliness of storage areas, warehouses, vehicles, and equipment.
• Communication, Safety & Support
  • Communicate room status, workload, staffing needs, and operational concerns to the Assistant Manager and Director.
  • Coordinate closely with Housekeeping, Laundry, Service Technicians, and other departments to accomplish daily priorities.
  • Ensure safe work practices and proper use of chemicals, PPE, equipment, and vehicles.
  • Provide excellent internal and external customer service.
  • Support and participate in staff spiritual life activities.
  • Perform other duties as assigned.

• High School Diploma or equivalent required.
• 2–3 years of housekeeping, accommodations, hospitality, or related operational experience preferred.
• Previous lead or supervisory experience preferred.
• Experience coordinating staff and daily workflow preferred.
• Ability to utilize Microsoft applications, CMMS, and other operational systems.

• Uphold and support the Mission, Vision, and Core Values of Forest Home.
• Demonstrate a servant heart and Christ-like attitude and actively participate in staff spiritual life activities.
• Maintain a professional attitude through performance, appearance, and demeanor.
• Strong housekeeping experience with demonstrated leadership skills.
• Knowledge of housekeeping standards, safety procedures, and proper chemical use.
• Self-starter with strong communication, organization, time management, and collaboration skills.
• Ability to lead with accountability and support while maintaining high-quality, detailed work.
• Excellent people service skills with the ability to serve without compromising Forest Home standards, policies, or procedures.
• Regular, reliable attendance and ability to work flexible hours, including weekends and evenings.
• Ability to lift up to 30 pounds daily and perform the physical requirements of the position.
• Valid driver's license with the ability to safely operate company vehicles.
• Signed statement of faith.

Directly supervises assigned Accommodations leads and staff and is responsible for day-to-day workflow,…