RGXC Rental Technician

• Location 9411 Pahatsi Rd,Soda Springs, CA, 95728,United States
• Base Pay $20.00 - $23.00 / Hour
• Job Category RGXC, Rentals
• Employee Type 2B (Seas FT)

Contact information

Love gear? Love people? This one's for you. Royal Gorge is looking for hands-on, guest-focused Rental Technicians to help set our guests up for the best possible day on the trails. Whether it's a first-timer getting into their first pair of boots or a family getting the whole crew outfitted, you'll be the person who makes it happen - with expertise, efficiency, and a great attitude.

You'll work in a fast-moving, team-oriented environment where no two days are exactly alike, and where your knowledge of Nordic ski equipment directly shapes the guest experience. All necessary training is provided, and a passion for snow sports is a definite plus.

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

• Friendly, approachable, and genuinely enjoy working with people of all ages and abilities
• Strong customer service and communication skills
• Basic computer literacy - required
• Comfortable in a fast-paced, hands-on work environment
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Flexible schedule including weekends and holidays - required
• Must be fluent in English
• Previous experience with Cross Country ski equipment or snowshoe equipment - preferred
• Passionate about cross country skiing or the snow sports industry - preferred

• Welcome guests warmly and assist them in selecting and properly fitting ski, boot, and pole equipment.
• Ensure every guest is safely and correctly outfitted before heading onto the trails.
• Accurately process rental products, upgrades, add-ons, and other transactions through the point-of-sale and rental systems.
• Verify guest information, rental dates, equipment selections, waivers, and payment details before completing each transaction.
• Check rental equipment in and out efficiently and accurately while maintaining a positive and professional attitude.
• Explain rental options, equipment features, pricing, and policies to help guests select the products that best meet their needs.
• Perform basic ski and snowshoe equipment adjustments and binding checks as needed.
• Maintain a clean, organized, and safe work environment throughout each shift.
• Stay informed about current equipment offerings, resort products, industry trends, and rental shop procedures.
• Promote a positive and memorable guest experience through friendly, efficient, and professional service.
• Arrive on time, in uniform, and prepared to contribute to a productive and team-oriented shift.
• Support teammates during peak periods and assist with shop operations, inventory, and other duties as assigned.
• Cross-train and lend a hand in other departments as needed, including Guest Services, Cafe, and snow removal, building a broader understanding of resort operations beyond the rental shop.
• Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.
• Perform additional duties as directed by the Ski School and Events Manager

• Comfortable standing, moving, bending, and kneeling for extended periods during a full shift
• Capable of lifting and carrying ski and snowshoe equipment weighing up to 50 pounds
• Able to work in a fast-paced indoor environment with high guest volume during peak periods
• Comfortable performing repetitive tasks such as boot fitting, binding adjustments, and equipment handling throughout the shift
• Willing and able to assist with light cleaning and shop maintenance duties as needed
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for…