Spa Front Desk Clerk

Job Category The Spa

The Spa Front Desk Clerk accommodates and facilitates guest check-in and checkout by providing friendly, efficient and accurate service.

Company Background:

Pebble Beach Company, (“PBC” or “The Company”)headquartered in Pebble Beach, California, owns andoperatesthe world-famous Pebble Beach Resorts , including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company alsooperatesfive renowned golf courses:
Pebble Beach Golf Links,homeof the 2027 U.S. Open,Spyglass Hill Golf Course,The Links at Spanish Bay, Del Monte Golf Course, andthe Tiger Woods designed short course,The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach,Forbes Five-Star certified since 2014,Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concoursd’Elegance, AT&T Pebble Beach Pro-Am, Taylor Made Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

• Greet guests with proper salutation and a smile, offering them a tour.
• Accommodate guest’s needs by booking, confirming or changing appointments.
• Ascertain correct guest information and enter it accurately into the computer program.
• Assess and act accordingly on any scheduling conflicts, guest challenges or other instances.
• Answer the phone and book appointments as necessary and/or relay messages.
• Provide current and detailed information about all hotel departments, services and hours.
• Keep an accurate cash bank, making change and handling sales transactions.
• Check guests out in a timely, accurate and concerned manner.
• Participate in staff meetings, training and team efforts.
• Log in lost and found items, following established lost and found policy.
• Maintain organization and necessary supplies at front desk.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely

Required Skills:

• Must be service oriented, a self-starter, accurate and able to work with attention to detail.
• Ability to operate typical office equipment necessary.
• Basic math and accounting skills.
• Excellent telephone etiquette and interpersonal skills required.

Desired

Skills:

• Must be able to enter data and knowledge of hotel reservations systems helpful.
• Minimum 1 year hotel or resort experience preferred.

Why work for Pebble Beach Company:

• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.