Hotel Front Desk Clerk; Part Time

Job Details

Job Location:

Colusa, CA 95932 Position Type:
Part Time Salary Range: $17.50 - $17.50 Hourly Job Category:
Hospitality

Registers guests, provides room assignments, checks-in, checks-out and cashiers in a friendly, professional manner to encourage repeat business. Provides exceptional guest service to ensure an outstanding experience and promotes return visits.

• Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge and housekeeping in a friendly and positive manner.
• Updates guest accounts to accurately reflect room service, phone usage and any other charges.
• Calculates final bills and receives payment
• Directs calls from guests and may take room service orders
• Receives and sends emails (bookings, reservations, transport)
• Resolves or refers to Front Desk Supervisor all guest concerns, complaints or suggestions in order to provide superior hotel service.
• Collaborates with the Front Desk Supervisor on supply levels, ordering and requesting supplies.
• Responds in a timely manner to all guest requests, special needs and information regarding the property or outlets.
• Deposits guest's valuables or personal items in a secured safe deposit box.
• Follows all departmental and Colusa Casino Resort policies and procedures
• May be required to act as a Reservation Agent or PBX operator as needed.
• Promote a clean, safe, healthy and friendly work environment for employees and guests.
• Remains up-to date about all promotions, upcoming events, area attractions and outlets available on the property
• Addresses guests concerns or refers them to the Supervisor in a continuous effort to provide excellent guest services.
• Alignment with and demonstration of the organization's Vision, Purpose, Values, and Commitments is an essential function and expectation of this position.
• Other job-related duties as assigned

• Building Trust
  - Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
• Stress Tolerance
  - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Decision Making
  - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Initiating Action
  - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Building Strategic Working Relationships
  - Developing and using collaborative relationships to facilitate the accomplishment of work goals.

High School Diploma or GED preferred

1 year minimum as Hotel Front Desk Clerk preferred

Sales experience preferred

Must be computer literate with MS Word, Excel and Outlook;

Knowledge of Hotel Property Management Micros
- Opera preferred

Must be computer literate with knowledge of MS Word, Excel, Opera, and Outlook

Strong customer service skills; identifying opportunities and taking action to build strategic relationships to help achieve business goals;
Demonstrates the ability to use good judgment in intense situations;
Demonstrates capacity to train and lead, allocates decision making authority and or task responsibility to appropriate department staff to maximize the organizations and individuals effectiveness.

Performs duties in a well-lighted, noisy, smoke free environment, may be required to walk through the casino environment which is a smoking environment with a ventilated and temperature controlled atmosphere. Must be able to work weekends, all shifts and holidays.

• Stand and Walk
  - Constantly
• Sit
  - Frequently
• Handling
  - Frequently
• Reach Outward
  - Frequently
• Reach Above Shoulder
  - Occasionally
• Climb
  - Occasionally
• Crawl
  - Occasionally
• Squat and Kneel
  - Frequently
• Bend
  - Frequently
• Lift/Carry
  - Occasionally up to 25 lbs
• Push/Pull
  - Occasionally up to 25 lbs