Guest Experience Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time ST HELENA, CA, US

Salary Range: $25.00 To $30.00 Annually

As a B Corp certified business, Clif Family is guided by our values to sustain our planet, our community and our people. We strive to support a healthier, more sustainable world through the enjoyment of wine, food and connection. We organically farm the grapes, olives, fruit and vegetables that go into our wine and food products and we work with our suppliers to source organic ingredients.

Every Clif Family product is made with the highest quality and care while having the lowest impact and cost to our planet.

Position

Description:

Are you energetic, outgoing, and passionate about creating memorable experiences? Do you love connecting with people, talking about great wine and food, and making guests feel genuinely welcomed? If so, we’d love to meet you!

We’re looking for a bubbly, positive, and hospitality-minded team member to be one of the first points of contact for guests visiting Clif Family Winery. As a family-owned, boutique winery, we take a personal approach to hospitality and are passionate about creating exceptional wine and food experiences for every guest.

The Guest Experience Coordinator plays a vital role in delivering Clif Family’s signature hospitality. We are looking for an energetic, positive person to be the first contact for guests.

This position will be key to ensuring our guests receive the highest level of guest experience.

This role oversees daily reservation logistics, tastings, boardroom activations, and on-site events-consistently anticipating guest needs and seamlessly navigating booking platforms to deliver warm, high-touch, and memorable service.

Position Responsibilities:

Guest Experience & Reservations – Primary Responsibility

• Serve as the main point of contact for reservations.
• Covers calls and the shared inbox Tuesday-Saturday.
• Answer and respond to all incoming reservation requests, changes, and cancellations, notifying relevant personnel as needed. Confidently guide guests through the booking process while managing multiple tools and platforms.
• Assess guests’ needs and match them with the appropriate Clif Family experience, recommending additional experience or offerings when appropriate.
• Accurately build and manage reservations with detailed notes, working closely with Hospitality Management to align reservations with staffing and operational needs.
• Maintain comprehensive knowledge of all hospitality offerings and ensure special requests are accurately recorded and communicated across reservation systems, POS, and CRM.
• Document, troubleshoot, resolve, and/or appropriately elevate guest concerns or issues to ensure they are addressed in a timely manner.
• Deliver exceptional hospitality and service to every guest.

Hospitality & Event Operations

• Coordinate the setup, general logistics, and special arrangements for conference room activations, large groups, trade visits, and media visits.
• Pour at hotel pourings and other off-site events as needed to promote Clif Family and drive reservations to the tasting room.
• Support events, experiences, and other hospitality projects as needed.

Industry & Community Partnerships

• Build and maintain relationships with concierges, drivers, and other industry partners through ongoing outreach to drive referral business to Clif Family.
• Manage Clif Family’s Sip & Support partners, including coordinating event schedules, communicating with nonprofit partners, and tracking partnerships year over year.
• Coordinate and fulfill donation requests submitted through the Approved for Good platform.
• Post and…