Hotel Manager

Hotel Manager

Fireside Inn is actively seeking a knowledgeable Hotel Manager to join the team! The Hotel Manager will help lead a dedicated team to provide an exceptional guest experience. Essential functions and responsibilities of the job include but are not limited to: maintaining excellent service scores for all survey systems and ensuring staff is delivering great service at all times. Following up on any feedback as needed for further guest service improvement.

Upholding and supporting all hotel cleanliness standards at appropriate quality levels as determined by Pacifica Hotels. Monitoring and tracking guest feedback and reviews in relation to the property's goals and providing feedback, leadership, and support to department managers and their teams as appropriate. Ensuring timely guest responses and implementation of corrective actions as required by guest correspondence, comments, alerts, and other measures.

Responding to all guest concerns internally, utilizing the daily shift report and touching on all guest concerns before the issue becomes bigger. Overcoming guest concerns and fixing the defect observed by the guest. Having a strong sense of running Rooms, Front Desk, and Engineering. Attending all department meetings. Planning, organizing, and developing agenda and leading the bi-monthly rooms meeting. Completing departmental walk throughs of the facility and holding department heads accountable for conditions and ensuring all areas that need attention are brought up to an acceptable level.

Practicing and instilling a strong sense of urgency in addressing issues and implementing changes and adjustments to improve/enhance operations. Assisting teams with inventories, coverage of management on the floor and desk as needed. Completing all VIP room inspections when applicable. Assisting with Housekeeping inspections as needed. Completing a surprise inspection of at least 3 rooms daily. Acting as a guest liaison by being visible in the hotel, assisting guests, observing Front Desk and Valet personnel.

Ensuring guest service delivery is exceptional. Lobby presence is required at least 1 hour per day daily. Practicing and instilling great attention to detail in all matters and operations. Communicating needs to GM and to Executive Committee with a focus on standards and guest satisfaction. Maintaining high visibility with guests, ensuring guest needs, comments, inquiries, and concerns are addressed and satisfied in a timely and professional manner.

Ensuring communication channels are open with all departments and individuals for which they are responsible. Ensuring staff and team members are adapting to the constant changing of our guests' needs and wants. Ensuring service to all guests follows established standards, is consistent, efficient, and courteous. Following through with departments to ensure quality of service. Developing and maintaining service improvement plans for all areas.

Responsible for providing leadership that ensures the quality and efficiency of Housekeeping functions related to operational execution, cleanliness of all front and back of house areas, payroll, and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property. Responsible for providing leadership that ensures the quality and efficiency of Front Office/Guest Service functions related to guest arrival, check in service, and the reverse.

This includes monitoring operational execution, cleanliness of all front and back of house areas, payroll, and supply control in accordance with budget and varying levels of business; excellence in guest services and guest interaction. Performing any other duties required by senior management. Ensuring consistency in maximizing revenue. Ensuring adherence to budgets and forecasts resulting in acceptable profit margins and flow through.

Driving appropriate operational adjustments as needed to achieve financial goals, balancing guest experience with financial needs. Working directly with and in support of direct-report department managers as they lead their associated teams. Assisting each to be successful in the execution of the departmental mission and their career growth. Developing growth and development plans for high potential middle managers. Ensuring excellent hiring and training initiatives to support Pacifica Hotels service culture.

Maintaining positive work environment by enlisting feedback and open…