Housekeeping Turndown Attendant

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Provide turndown service to designated rooms on assignment sheet.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turndown bed.
• Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remove control).
• Responsible for replenishment of guest complimentary waters.
• Wipe shower stalls, sink, clean toilet if necessary
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Place Spectacles cloth, Velcro cord wrap, TSA bag, Collar stays and RHR Bookmarks when appropriate
• Place bottled water inside the rooms
• Re-hang/refold Guests cloths
• Organize Guest personal items on the amenity cloth
• Make up cribs and rollaway beds
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned. When full service is requested, room to be cleaned including mop, vacuum, replacing amenities and robes.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.

• Ability to prioritize Turn Down based on Guest / Residents preferences, traces and Housekeeping Notes
• Knowledge of proper chemical handling
• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker,…