Supervisor Hotel Operations-,Valet​/Parking; Harrah's SoCal

Supervisor Hotel Operations-Full Time,Valet/Parking (Harrah's SoCal)

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA
At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Provides supervision in the daily tasks of the front desk, bell desk, Valet and doorperson teams. Supervise day-to-day operations of the Hotel Front services to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards.

Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop and motivate employees in order to increase employee retention.

Qualifications:
College degree preferred (Hotel or Business Management preferred).
High School diploma and/or equivalency required.
A minimum of two-years Front Desk and a minimum of 1 year experience in Guest Service/Valet operation in large hotel within local market and fast paced environment preferably with supervisory experience.
Superior customer service skills and experience in dealing with the public required.
Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred.
A working knowledge of the San Diego and North County area preferred.
Requires the ability to compile facts and figures.
Excellent oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures.
Ability to communicate in English clearly and effectively both orally and in writing.
Ability to logically and independently plan, organize and complete the work and take initiative.
Possess well-developed interpersonal skills.
Ability to set and achieve high standards of performance.
Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations.
Must be able to get along well with co-workers and work as a team.
Must be able to work any day of the week and any shift.
Must present a well-groomed appearance.
Essential Job Functions:
Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member and serves as a Hotel Management representative, and customer service role model for employees.
Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrahs standard.
Prepares reports on a daily basis to detail Hotel activities and the Hotels financial results.
Schedule staff in accordance to business demands.
Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel.
Approves wage and salary adjustments for personnel within established limits.
Approves regular vacation and recommends leaves of absence.
Provides coaching and written documentation of positive and…