Lead House Person - Hotel Housekeeping

The Lead House Person supports Hotel Housekeeping operations by maintaining clean and organized hallways, storage areas, and service spaces in accordance with company policies and 4-Star/4-Diamond standards. This role assists Room Attendants with supplies and linen management, interacts professionally with guests, and serves as the acting supervisor in the absence of housekeeping management. The Lead House Person ensures smooth daily operations and upholds a high standard of guest service and cleanliness throughout the resort.

• Cleans assigned hallways, service areas, and storage rooms according to established training and cleanliness standards.
• Cleans assigned guest rooms thoroughly and efficiently according to department procedures and quality standards.
• Assists Room Attendants by stocking housekeeping carts, delivering supplies, and removing soiled linens.
• Bags and stages soiled linens for laundry pickup and restocks clean linen in designated areas.
• Ensures compliance with 4-Star/4-Diamond quality expectations in all areas of responsibility.
• Prepares supply carts before and after shifts and ensures they are fully stocked for the next shift.
• Uses only approved cleaning chemicals, tools, and techniques in a safe and effective manner.
• Acts as the shift lead, supporting the housekeeping team and communicating with supervisors and management.
• Responds to guest inquiries with professionalism and courtesy.
• Performs other job-related duties as assigned.

• Acts as supervisor in the absence of the Housekeeping Supervisor or other management.
• Provides direction to House Persons and Room Attendants as needed to support efficient workflow.

• Demonstrated ability to communicate professionally and courteously with guests and team members.
• Ability to lead by example, maintain professionalism, and promote teamwork.
• Strong attention to detail and commitment to upholding company cleanliness and service standards.
• High regard for guest service and team member relations.
• Exceptional attention to detail with strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

• High School Diploma or GED preferred.
• Minimum of 2 years of experience in housekeeping, custodial, or environmental services work.
• At least 1 year of experience in a lead, trainer, or supervisory capacity within housekeeping or hospitality operations.
• Strong knowledge of cleaning standards, sanitation practices, and safe use of chemicals and equipment.
• Ability to assign tasks, monitor performance, and provide support to housekeeping staff.
• Experience maintaining supply inventories and ensuring efficient distribution of linens, tools, and equipment.
• Demonstrated ability to train, coach, and guide staff to ensure consistency and quality in cleaning services.
• Prior experience in a hotel, resort, or large-scale hospitality environment strongly preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication
  
  Skills:
  
  Must be able to communicate clearly and effectively in…