Front Office Supervisor

• Location 2436 Baseline Avenue,Solvang, CA, 93463,United States
• Base Pay $21.00 - $24.00 / Hour
• Job Category Supervisory Role, Hospitality , Front Desk
• Industry Hospitality , Leisure , Hotels
• Employee Type Non-Exempt - FT
• Required Degree 2 Year Degree
• Travel 25%
• Manage Others Yes

• Name Francis Nolasco
• Phone
• Email f

Primary Job Duties

• Implement and uphold operational guidelines in accordance with Kirkwood standard
  procedures.
• Create weekly schedules for Housekeeping and Front Desk to be approved by the
  Regional Manager.
• Assist with recruitment, screening and training of all new hire candidates for both
  properties.
• Work with the Regional Manager to conduct regular inventory of supplies and place
  orders as necessary, keeping in line with monthly spending targets.
• Ensure all work areas are clean and organized keeping hotels up to local health code
  standards.
• Ensure Receptionists and Housekeepers are completing their daily tasks to the
  highest standards of quality.
• Respond to guest reviews in a timely and professional manner.
• Ensure all reservations are reviewed for accuracy from all booking channels. (OTA’s,
  cancellations, extending etc.)
• Assists with grocery shopping from time to time.
• Respond to emergency calls from the site teams in the absence of the Regional
  Manager.
• Learn and cover all shifts as needed. (AM/PM both properties)
• Coordinate with outside vendors to troubleshoot and resolve problems on site.
• Utilize feedback from guests and staff to strategize with the Manager on ways to
  improve day to day operations and service.
• At properties offering breakfast service, assists with the preparation, setup, replenishment, and breakdown of breakfast service, including continental or light-prepared items.
• Supports maintaining cleanliness, organization, and food safety standards in breakfast and service areas during assigned shifts.
• Assists guests during breakfast hours by answering questions and ensuring a positive guest experience.
• Specific breakfast-related responsibilities may vary by property based on service model and operational needs.

Who we’re looking for:

• You’re as passionate about people as we are about hospitality
• You’re comfortable wearing multiple hats and going with the flow
• You’re looking for an environment where you can take initiative and make a difference
• You’re full of ideas on how to make the space around you better
• You’re proud of how organized you are
• You aren’t afraid to challenge the systems around you to improve them but know how to play by the book when it matters.

Systems Skills

Resource Management Skills

• Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.
• Day Shift (Preferred)
• Night Shift (Preferred)

Education and Experience

• High School Diploma - or the equivalent (GED)
• Some College Courses
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry
• Availability to work shifts, including evenings, weekends and holidays
• Ability to solve guest challenges in a friendly and timely fashion
• Friendly and welcoming demeanor

Work Context

Communication - Types and frequency of interactions with other people that are required as part of this job.

Role Relationships - Importance of different types of interactions with others both inside and outside the organization

Responsibility for Others - Amount of responsibility the…