Resort Manager

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a an extraordinary and multi-talented Resort Manager. The Resort Manager is r esponsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in his/her absence.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Oversee and direct Food and Beverage, Rooms Division, Spa, Engineering, Security and Guest Relations departments.
• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.
• Interface with corporate officers in the execution of corporate goals.
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star  status.
• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.
• Establish annual objectives for Executives and Department Heads reporting to him or her.
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.
• Serve as Manager On Duty.
• Interact in courteous and professional manner with all guests, associates and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain safety and cleanliness of work area.
• All other duties as required.

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates.; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and…