People and Culture Manager - Los Angeles Area; Westlake Village

Position: People and Culture Manager - Greater Los Angeles Area (Westlake Village)
Location: Westlake Village

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

People and Culture Manager

JOB SUMMARY:

This role provides strategic People & Culture guidance and oversight for human resources operations at the property level. The role advises leadership on employee relations, compliance, and workforce planning, and is responsible for ensuring that People & Culture programs and processes are effectively implemented. The position exercises independent judgment in addressing employee relations matters and mitigating organizational risk, and oversees day-to-day HR operations.

Education:

High school diploma or GED; 2 years experience in the People and Culture, management operations, or related professional area.

Or2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in People and Culture, management operations, or related professional area.

License or Certification: PHR/SHRM preferred

Job Responsibilities Oversees and ensures effectiveness of employee communication strategies and channels.

Reviews and provides guidance on employee discipline and corrective action, including making recommendations to leadership on appropriate outcomes.

Leads complex workplace internal audits and provides findings and recommendations to senior leadership. Maintains detailed investigation records.

Utilizes an “open door” policy to acknowledge employee concerns in a timely manner

Advises managers and leadership on resolution of employee relations issues and escalates high-risk matters as appropriate.

Partners with Security to conduct employee accident investigations, as necessary.

Communicates performance expectations in accordance with job descriptions for each position.

Oversees recruitment strategy and supports leadership in workforce planning and talent acquisition decisions..Provides guidance to management on candidate selection processes and hiring decisions.

Oversees unemployment claims strategy and ensures appropriate representation and compliance.

Prepares for and attends unemployment hearings in a representative capacity.

Ensures onboarding and training programs are effectively implemented by the P&C team.

Oversees onboarding processes to ensure consistency and compliance.

Oversees onboarding processes to ensure consistency, compliance and prioritization of guest service in company culture.

Collaborates with management team to ensure departmental orientation processes are in place and develops systems to ensure employees receive the appropriate new hire training to successfully perform their job.

Ensures compliance with recordkeeping and documentation requirements through oversight and periodic audit.

Ensures compliance with procedure for accessing, reviewing, and auditing employee files, confidential, files and ensure compliance with the Privacy Act.

Communicates property rules and regulations…