ADA Compliance Specialist

Company Overview

Hanna Interpreting Services LLC is a leading language services provider, founded in 2010, offering in-person, video, over-the-phone interpretation, written translation, ADA remediation, transcription, language assessments, voice-over, and website localization.

We serve over 1 million non-English speakers in 200+ languages and are recognized as a "Top 100 Language Service Provider in the World". We are committed to providing exceptional service and making a positive impact on the community.

We are looking for an Accessibility Specialist to join our team and help ensure that our digital products and services are accessible to all users, including those with disabilities. This role is critical in promoting inclusive design and compliance with accessibility standards such as WCAG, ADA, and Section 508. The ideal candidate will have a strong understanding of accessibility principles, assistive technologies, and user-centered design practices.

As an Accessibility Specialist, you will work closely with designers, developers, and project managers and resolve accessibility issues. You will conduct audits, provide training, and offer guidance on best practices to ensure that our digital experiences are usable by everyone. Your work will directly impact the inclusivity and usability of our products, helping us reach a broader audience and comply with legal requirements.

You should be passionate about accessibility and have experience with tools such as screen readers, keyboard navigation, and automated testing software.

• ADA Compliance Strategy & Implementation:
  Develop, implement, and maintain a comprehensive ADA compliance strategy for all aspects of the language service operations, including but not limited to:
  • Service Delivery:
    Ensure that translation, interpretation (including sign language and tactile interpretation), and other language services are provided in an accessible manner, meeting the communication needs of individuals with various disabilities (e.g., visual impairments, hearing impairments, cognitive disabilities)
  • Technology & Platforms:
    Collaborate with DTP specialists and Project Managers and development teams to ensure all digital platforms, websites, client portals, and internal tools are WCAG compliant and accessible to users with disabilities
  • Documentation & Materials:
    Review and ensure all client-facing and internal documentation, marketing materials, and training materials are accessible
• Policy Development & Review:
  Draft, review, and update internal policies, procedures, and guidelines to reflect current ADA regulations and best practices
• Training &
  
  Education:
  
  Develop and deliver comprehensive training programs for all employees, including linguists, project managers, sales teams, and administrative staff, on ADA requirements, disability awareness, and best practices for serving individuals with disabilities
• Monitoring & Auditing:
  Conduct regular audits and assessments of our services, technologies, and processes to identify potential areas of non-compliance and recommend corrective actions
• Complaint Resolution:
  Investigate and respond to ADA-related inquiries, concerns, and complaints from clients, employees, or third parties, ensuring timely and effective resolution
• Liaison & Consultation:
  Serve as the primary point of contact for ADA-related matters, working closely with legal counsel, human resources, IT, and operations teams to ensure a consistent and compliant approach
• Stay Informed:
  Continuously monitor changes in ADA regulations, accessibility standards (e.g., Section 508, WCAG), and emerging technologies related to accessibility, and advise management on necessary adjustments
• Vendor Management:
  Collaborate with Operations Manager/Project Manager for vendor management to ensure that third-party vendors and partners providing services to our clients also adhere to ADA compliance standards

• Bachelor's degree in a relevant field such as Law, Public Administration, Disability Studies, or a related discipline
• 3+ years of ADA compliance experience in a regulated or service-oriented industry; background in language services or tech is preferred
• Deep understanding of ADA (Titles I-III), Section 508, and WCAG 2.1/2.2 standards, including their application under federal and state accessibility laws and regulations
• Functional understanding with assistive technologies and their role in facilitating accessibility for individuals with disabilities
• Detail-oriented problem solver capable of managing different priorities and rigorous documentation within a fast-paced, collaborative environment
• Exceptional communication and presentation skills, with a proven ability to translate complex legal and technical concepts for diverse audiences
• Expertise in working with Microsoft Office, InDesign, and Acrobat PDF, with the versatility to handle various file formats as required
• Skilled in ensuring document accessibility using Common Look or similar document…