Lab Application Specialist - Fountain Valley

Title: Lab Application Specialist

Location: Fountain Valley, CA / Predominately Remote

Department: Information Services

Status: Full-Time

Shift: Days

Pay Range*: $ - $/annually

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Memorial Care System Services team members work with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas. This includes helping to understand, change, and improve business workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications.

They maintain the role of IS liaison to assigned departments, helping to facilitate resolution of requests and problems, as well as to ensure end user/management customer satisfaction.

The Application Specialist Lab should be able to perform all duties of the Analyst. Additionally, the Application Specialist Lab role places a strong emphasis on project leadership as it pertains to upgrades and net-new implementations. They participate in all types of projects, providing oversight and guidance needed for IS Projects. As the subject matter expert for multiple lab applications, they will direct and recommend system solutions to operational leadership, clinicians, professional organizations, partners and vendors including Haemonetics and Cerner Corporation.

The Application Specialist Lab applies a broad knowledge level of healthcare Information Technology (IT) principles, best practices, and an in-depth understanding of workflows to complete moderate to highly complex and multi-faceted assignments. They address escalated requests, and projects requiring critical thinking skills and ingenuity. The Application Specialist Lab helps implement and administer highly visible ancillary applications and core systems that are both multi-faceted and robust, to meet the needs of Memorial Care end-users while seeking opportunities to optimize internal processes and standards.

This position works to complete mission critical tasks, solve enterprise issues, and has oversight of highly complex systems within Memorial Care’s critical service lines. They must demonstrate strong interpersonal skills in working regularly with co-workers, other IS teams, end users, department managers, vendors, and senior and executive IT leadership.