Supervisor, Information Technology

Supervisor, Information Technology

Mt. San Jacinto College

Salary $6,866.35 - $10,083.48 Monthly

Location District Wide (multiple campuses), CA

Job Type Full Time

Job Number 03328

Department Information Technology

Division Institutional Effectiveness/Research/Grants

Closing Date 3/5/2026 11:59 PM Pacific

Salary Level 27

Salary Schedule Range (From Step - To) 1 to 14

Weekly Hours 40

Daily Work Schedule (Start - Stop) Monday - Thursday 7:30 am - 5 pm;
Friday 7:30 am - 11:30 am

Contract Length 12 months

Occupational Group U Supervisor

Position Type R Regular

Categorically Funded No

# of Positions 3

We have an exciting opportunity for three (3) Supervisor, Information Technology positions located at San Jacinto, Menifee, and Temecula, CA. Under the direction of the area administrator, provide leadership and operational oversight for information technology (IT) activities within assigned areas of responsibility across assigned District sites. Areas of responsibility may include IT project management, systems analysis, design and implementation, database administration, network administration, and computer operations and support.

The incumbent will serve as a strategic liaison between frontline technology services and the broader Information Technology division and will promote consistent service delivery, effective communication, and alignment with District goals, Board Policies, and Administrative Procedures.

• This position serves District-Wide; applicants may be assigned to any district facility. Work hours and worksite locations are subject to change depending on department needs.
• Initial placement on the salary schedule will be commensurate with education and experience, not to exceed step four (4) on the assigned salary schedule for new hires.
• A six-month probationary period must be successfully completed before the selected candidate is considered a permanent employee of the district.

• Supervises technical support services including hardware and system software installation and support, network operations, data and system backups; provides support in maintaining District data communication networks; responds to data network hardware problems as they occur; and assist with network recovery.
• Prioritizes projects using established criteria; assigns optimal resources for projects and develops project timelines; modifies resources and/or timelines as necessary and appropriate; evaluates project alternatives; prevents or resolves project problems; performs post-implementation evaluation of projects.
• Assist in developing staffing priorities for assigned areas; participate in the hiring processes for full & part-time personnel; coach, train, supervise, and evaluate assigned personnel.
• Assign, monitor, and prioritize daily workloads, ensuring equitable distribution and timely resolution of service tickets; oversee the daily intake, triage, and resolution of support tickets through the District's IT service manager system.
• Ensure service-level agreements (SLAs) are met, elevate complex issues appropriately, and communicate status updates to end-users.
• Develop and implement recapitalization and replacement plans for client computing assets, ensuring alignment with District budget cycles; assist in the development of the operating budget for assigned areas; monitor and take necessary action regarding expenditures for assigned areas.
• Oversee software inventory, license compliance, and deployment strategies in coordination with department leadership.
• Work closely with department leadership team to align technology support with the Technology Master Plan (TMP) and institutional strategic priorities; integrate innovation technology planning to support the District's strategic priorities and long‑term TMP.
• Identify recurring issues and recommend process/training improvements; participate in planning meetings to evaluate new technologies and service enhancements; provide feedback on resource needs, workload trends, and user experience; evaluate and recommend emerging technologies to enhance operational efficiency.
• Ensure site operations adhere to District's…