Technology Application Coordinator & Administrator

Location: Panorama City

Technology Application Coordinator & Administrator

Galpin Motors, a family-owned and operated company since 1946, is one of the largest and most recognized automotive dealership groups in the United States. With 13 locations and over 1,000 employees, we are committed to operational excellence and exceptional customer service, powered by technology to drive our

business forward.

With our continued growth, we are looking for a highly motivated Technology Application Coordinator & Administrator. This role often acts as the "Systems Architect". By linking various systems and processes together, you are ensuring that the right people have the right tools the moment they step onto the service

drive, while maintaining high standards and compliance.

This role will be based in North Hills, California, and will be responsible for driving process improvements, managing projects, operations support and implementation of vendor tools utilized across our dealerships in the San Fernando Valley, Santa Clarita, Hollywood, and Beverly Hills areas.

Some of What You'll do:

● Identify vendor software that will improve productivity, efficiency and customer value

● Research existing business costs, new software costs and budget impacts

● Set up vendor demos and reviews with Galpin stakeholders

● Coordinate software contracts and amendments for review and help facilitate communication between

the vendor and the various stakeholders.

● Manage software implementations including but not limited to the following:

○ Coordinate Information Technology (IT) requirements.

○ Ensure stakeholders awareness of new software and its impact on the business & tools

○ Determine best date/time for installation and upgrades to minimize impacts.

○ Provide documentation to line staff and coordinate vendor training

● Act as the subject matter expert and provide user administration and internal support for some tools..

● Examples of existing softwares managed include, my Kaarma, Xtime, Epicor/Doc Star, Paycom,

Dealer Mine, Dealer Built, CDK SMARTT, payment processors. Fed Ex/UPS and rideshare services.

● User access management for various systems and vendor tools outside of Active Directory.

● Manage vendor interfaces including realtime escalations, support requests and enhancements.

● Primary contact for various software including my Kaarma, Dealer Built, Dealer Mine, Doc Star, and

others

● Participate in and lead internal Galpin initiatives primarily impacting Fixed Operations such as:

○ Dealership expansion of Services (mobile service, pick-up and delivery, rideshare, etc.)

○ Support existing Parts & Service tools (Service Cart, AutoPoint, Sunbit, etc.)

○ Establish Fixed Ops services related to new dealership openings

○ Manage Credit Card Merchant Services interfaces for taking payments

○ Assist HR and Payroll on Paycom issues, establish new locations and manage templates

● Become a resource to help employees, facilitate collaboration, and find support across Galpin.

● Maintain overall project status and present detailed and/or high level project status to both line staff and

senior management. Ensure a successful production implementation.

Requirements:

● Experience coordinating project workflows from initiation to completion.

● Ability to maintain precise project documentation, milestones, status reports, and vendor contracts.

● Serve as the primary point of contact between dealership departments, corporate offices, and external

vendors.

● Lead project status meetings, record actionable minutes, and ensure accountability for follow-up tasks

across cross-functional teams.

● Ability to thrive in a high-pressure,"customer-first"; environment where priorities can shift.

● Exceptional verbal and written communication skills, with the ability to translate technical project jargon

for non-technical dealership staff.

Desired

Skills and Experience:

● Advanced hands-on experience with automotive Dealer Management Systems (e.g., Dealer Built) and

CRM platforms.

● Deep understanding of automotive retail regulations, including privacy laws (CCPA & GLBA), consumer

rights, and manufacturer (OEM) compliance standards.

● Ability to pull and analyze retail performance metrics (e.g., absorption…