Senior Desktop Support Analyst

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This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$94,000.00/yr - $/yr

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Must have experience working within the legal (law firm) domain or professional services industry.

This is an onsite job. It is full-time employment with a salary range of $94k - $104k but eligible for overtime pay.

Minium of 3 years in a Microsoft Environment. Medium to Large environment.

Responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office of our client. Other duties are as follows:

Manage and support technology hardware:

• Install upgrades as required
• Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve
• Dispose of equipment according to firm approved procedures
• Follow Asset Management Procedures and update database in real-time

Video Conferencing for inter and intra-office conferences :

• Set up and monitor video conferences
• Maintain Video Conference equipment

Provision and decommission accounts and equipment:

• Provision and decommission network accounts
• Provision and configure mobile devices and applicable apps
• Image and provision new desktops and laptops

Essential Functions of Job:

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support – video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives

Qualifications and Experience

Required Qualifications:

• Experience with Windows 10/11, Office 365, Document Management Systems (Net Documents), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
• Individual will work as part of the Information Technology Team providing 24x7 support as needed.
• Must have excellent written and verbal communication skills.

Preferred Qualifications: Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred.

Education Preferred: Bachelor’s Degree

Computer/Software Knowledge

Required:

Windows 10, Office 365, Adobe Acrobat, Active Directory, Zoom, Microsoft Teams

• Mid-Senior level

• Full-time

• Information Technology

• Legal Services
• Professional Services

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Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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