Sr Associate IS Analyst (JP

Sr Associate Is Analyst

Specialist IS Analyst for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.

• Member of IT team responsible for supporting the Deskside Services team in US / USTO and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
• Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client.
• Guiding/monitoring (outsourced) activities on device retrieval in case of terminations.
• Support US Deskside Service Staff on new upcoming M&A activities.
• Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
• Day to day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
• Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

• Bachelor's degree or Associates with 4-6 YOE with user desk side support

• Ability to work in a fast-paced, highly technical environment.
• Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems.
• Experience delivering end user & desktop support services within regional or global companies required.
• Familiarity with supporting multiple device platforms – Windows, iOS, MacOS.
• Working knowledge of ITIL methodologies and systems.
• Experience successfully leading or delivery projects that impact an entire organization.

The person in this role will support in sourcing of the client's patient contact center in sourcing process. You will gain skills delivering user support and day to day management of services.

Phone screening by hiring manager and other stakeholders.