Overseas Contractor

Job Title

Create laptop workstation Windows OS images with different compliance security hardening requirements for PCN protection Priority rating high Critical BUs and Low Moderate BUs using build process release semiannually updated patched images for all supported Windows versions

Install customized windows images

Laptop and AD user access support

Symantec AV client deployment and monitoring

Ivanti unified Endpoint Manager for vulnerability security patching

IRM for OS and Applications installed on the devices

Hardware troubleshooting for any devices

Assisting end users with performing Hardware OS updates refreshes for any devices

Hardware enrolment and provisioning for any devices

Hardware training for any devices

Refreshing Updating hardware training materials tutorials workshops etc for any devices

Monitoring the performance and usage of devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise

Escalating issues to the appropriate product line team ie network Enterprise Mobility etc

Create the initial escalation path spreadsheet

Update and refresh the escalation path spreadsheet anytime new changes are uncovered

New hardware deployments for any devices

Escalating hardware issues to vendor if it cannot be resolved internally

Monitoring and performing all IRM tasks and controls from Service Now as it relates to devices

Ensuring all compliance tasks are completed before the due date specified for the CMDB entry

Perform patching and updates for any devices if needed and notify end users