Information Technology Support Specialist

Responsibilities

• ities:
  Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity
• issues.
  
  Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user
• devices.
  
  Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla
• cements.
  
  Delivered support using tools such as SCCM, Intune, and Service Now for asset tracking, ticket resolution, and remote ass
• istance.
  
  Administered approved software installations, updates, and security patching in coordination with IT p
• olicies.
  
  Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN
• clients.
  
  Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfr
• ocement.
  
  Offered VIP support and acted as the primary onsite contact during critical escalations or
• outages.
  
  Supported printers, scanners, and peripheral devices, including troubleshooting and routine main
• tenance.
  
  Assisted with Active Directory tasks, basic user account management, and smart hands
• support.
  
  Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re
• ference.
  
  Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h
• andling.
  
  Followed ITIL practices for incident, problem, and service request management in corporate envir