IT Support Specialist

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
• Maintain accurate IT asset records and conduct regular inventory audits
• Partner with third-party vendors and service providers to support delivery of IT services
• Help maintain physical security systems such as door access and camera systems in office locations
• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
• Contribute to documentation, process consistency and a high-quality internal support experience
• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

• 2+ years of experience in IT support, help desk, service desk or a related technical support role
• Experience providing end-user IT support in a business environment
• Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus
• Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms
• Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools
• Strong troubleshooting skills across hardware, software and user access issues
• Strong communication and customer service skills for a distributed and global employee base
• Ability to build cross-functional relationships and collaborate effectively across teams
• Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations
• Ability to lift up to 30 pounds as part of regular job duties
• Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs

Proficient in providing Tier 1 IT support, including troubleshooting hardware and software issues, managing device provisioning, and maintaining IT asset records. Strong communication and customer service skills are essential for supporting a distributed workforce and collaborating with cross-functional teams.

• IT Support Experience
• Microsoft Windows Proficiency
• MacOS Proficiency
• Strong Troubleshooting Skills
• Cloud-Based Infrastructure Familiarity

• IT Support
• Troubleshooting
• Device Provisioning
• Asset Management
• Windows Administration
• MacOS Administration
• Cloud Applications
• Endpoint Support
• Inventory Audits
• AI Tools Utilization

• Communication Skills
• Customer Service Skills Collaboration
• Relationship Building
• Adaptability

• Tier 1 Support
• Help Desk
• Service Desk
• Technical Support
• Onboarding
• Offboarding
• IT Asset Management
• Distributed Workforce
• Technical Documentation
• Endpoint Management

• Microsoft Azure
• Google Workspace
• Physical Security Systems
• Help Desk Software
• Remote Support Tools