Customer Success Manager

Location: Natoma

About Opeeka Opeeka is an innovative technology company, committed to boosting the health and well-being of people from all walks of life. Opeeka is the nation’s leader in care collaboration and “person-centered” outcomes measurement. We provide a robust Software as a Service (SaaS) solution to Healthcare Providers, Healthcare Insurance Companies, Government Agencies, and Community Based Organizations that serve people in need.

Opeeka’s success and impact has been recognized in the healthcare industry and we are poised to significant growth and continued impact. Learn more at  Intelligence Solution (P-CIS), Opeeka’s principal technology, is a patient outcomes platform that connects to care organizations’ existing technology to extend its capability to support value-based care. Payers, states, counties, and care providers use P-CIS to unify the continuum of care, reduce burden on staff, and improve patient outcomes.

There is no other technology on the market like P-CIS. It is the only platform to symbiotically work within the ecosystem of care technology to improve workflow, outcomes, care coordination, and overall care system performance.

Opeeka is searching for individuals to join our team who are comfortable working in a fast paced environment and are interested in leveraging their proven skills to help Opeeka capitalize on the significant growth opportunities ahead. If you are someone who is looking for an exciting opportunity with an early stage technology leader, keep reading.

Company Benefits Opeeka offers a full range of competitive Company benefits to eligible employees.

Vacation Full-time employees are eligible to earn and accrue vacation upon the first day of work. All full-time employees are eligible to accrue at least 80 hours of paid vacation time annually, and annual vacation time increases based on tenure.

Sick Time All employees will be granted 5 days (40 hours) of paid sick leave in a lump sum at the time of hire and subsequently, at the beginning of each year on January 1st. Employees may begin to use paid sick leave on their 90th day of employment (or sooner, if applicable law requires). Employees can use up to 5 days (40 hours) of paid sick leave per year.

Holiday Pay Upon hire, all employees will receive holiday pay for the Company observed holidays, which includes all Federal Holidays and the day after Thanksgiving.

Medical Insurance Benefits Opeeka provides the option of a comprehensive medical insurance plan for eligible full-time employees and their dependents. Employees are eligible to enroll in the medical program on the first of the month following 30 days of continuous employment. The Company will pay a portion of the medical insurance premium, up to $800 per employee and up to $600 for covered dependent(s).

Medical insurance benefits are available to employees, the employee’s spouse or registered domestic partner, and the employee’s legal dependents.

Dental and Vision Benefits Eligible full-time employees may also enroll in an employee only, an employee plus children or a family contract on the first of the month following 30 days of employment. For eligible full-time employees, the Company will contribute 100% of the Dental plan cost for the Employee. Employee is responsible for 100% of the cost for covered dependent(s).

Employees are responsible for 100% of the cost of Vision coverage.

Retirement Plan Opeeka provides eligible full-time employees with a Safe Harbor 401k plan. The Company will match an employee’s elective contributions on a dollar-for-dollar basis, up to 4% of your annual compensation. Full-time employees are eligible to enroll in the 401K plan following 90 days of continuous employment.

Job Summary Owns the entire post-sale customer journey, from onboarding through expansion, ensuring every customer achieves meaningful success with Opeeka’s product while driving retention, revenue growth, and alignment with product-market fit. Guides new customers through implementation and onboarding, including new user training, and serves as the primary point of contact throughout their lifecycle. Builds strong trusted relationships with customer stakeholders at…