Desktop Support Technician Level III Security Clearance

Position: Desktop Support Technician Level III with Security Clearance
Location: March Air Reserve Base

Responsibilities:
* Diagnose and resolve customer reported system incidents, problems, and events.

* Administer accounts, network rights, and access to systems and equipment.

* Troubleshoot system hardware and software.

* Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

* Knowledge of systems administration concepts.

* Knowledge of the operations and processes for incident, problem, and event management.

* Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).

* Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.

* Develop a trend analysis and impact report.

* Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.

* Support iOS and Android Operating Systems and VMware Workspace One Mobile Device Manager

* Troubleshoot VMware Workspace One enrollment issues.

* Troubleshoot VMware Workspace One Application Assignment issues. Qualifications

Required:

* Three or more years of experience managing network modernization work or system projects of similar scope and complexity.

* Experience as a desktop support technician or equivalent.

* Capabilities needed to deliver in-person and remote IT aid.

* Fantastic installation, diagnostic, upgrade, and restoration abilities.

* Knowledge of iOS and Android Operating Systems

* Knowledge of VMware Workspace One Mobile Device Manager

* Troubleshoot VMware Workspace One enrollment issues and VMware Workspace One Application Assignment issues.

* Excellent vertical and lateral thinking.

* Superb time management skills.

* Clear written and verbal communication.

* Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.

* Forbearing, flexible, and supportive

* ACTIVE IAT II Security Plus + Certification

* Provide onsite support at March AFB.
Clearance:
* Active DoD Secret clearance