IT Support Technician

Turning Point Ministries is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Using Dr. Jeremiah’s teaching, we capture, curate, and communicate Bible Strong content through the power of media to share the Gospel with theological and creative excellence. Dr. Jeremiah is committed to teaching the entirety of God’s Word to the world, and his teaching is delivered in multiple languages to approximately 3 billion people across the globe through Turning Point’s various media channels.

To accomplish this mission, more than two hundred staff across various disciplines are committed to sharing the Gospel and Bible Strong teaching through Turning Point. At Turning Point, you will be empowered and equipped to use your unique skills and abilities to glorify God and make an eternal impact while being part of a professional Christian community and relational work environment.

The IT Support Technician provides responsive, professional technical support to Turning Point staff across Windows, macOS, Microsoft 365, network, telecommunications, and business application environments. This position manages assigned support requests from initial contact through resolution, troubleshoots hardware and software issues, deploys and maintains end‑user technology, administers user accounts and access, and maintains accurate technical documentation.

This position requires a customer-focused, technically curious, dependable professional who can independently research and resolve common technical issues while recognizing when escalation is appropriate. The technician works closely with other members of the IT team to maintain reliable and secure technology services across the organization.

• Own assigned help desk tickets from creation through resolution, including timely acknowledgment, regular status updates, thorough documentation, appropriate follow‑up, and confirmation of resolution whenever practical.
• Diagnose and resolve end‑user issues across Windows and macOS environments, including hardware, operating systems, productivity applications, VPN, and business‑specific software.
• Troubleshoot and resolve printer, scanner, and multi‑function device issues (driver conflicts, network printing, scan‑to‑email/folder).
• Independently troubleshoot technical issues by gathering relevant information, identifying potential causes, researching documentation and known issues, testing solutions, and escalating appropriately when additional expertise is required.
• Identify issues requiring escalation and engage the appropriate IT team member or vendor with complete troubleshooting notes, relevant logs, error messages, and steps already performed.
• Follow established IT security policies and procedures when configuring devices, administering accounts, granting access, handling sensitive information, and responding to suspected security incidents. Promptly elevate suspected phishing, malware, account compromise, unauthorized access, or other security concerns.
• Build, configure, deploy, replace, and troubleshoot Windows and macOS endpoints using standardized imaging, configuration, and MDM processes; verify required applications, security controls, connectivity, and user access before deployment.
• Maintain accurate IT asset records for assigned equipment, including deployment, reassignment, replacement, return, and retirement of end‑user devices and peripherals.
• Provision, modify, disable, and troubleshoot user accounts, permissions, groups, and access across Active Directory, Microsoft 365, MDM platforms, and approved line‑of‑business systems in accordance with established access‑control procedures.
• Perform moves/adds/changes and basic…