Network Engineer

Network Engineer

The network junior engineer will be primarily responsible for providing 7x24x365 network operational support in 8-hour shifts for our Panera Bread cafes, support centers, and labs. The candidate for these positions will have a work schedule that surrounds our US Central Time hours, flexible to assist coverage with other shifts as needed to ensure project completion, and/or assistance when necessary. Weekends are normally off, but there can/could be rotational support in place when required.

St. Louis, MO (hybrid)

• Act as L2 escalation point for issues raised by L1 engineers
• Perform advanced troubleshooting for LAN, WAN, Wi Fi, VPN, Meraki and SDWAN issues
• Support and troubleshoot Cisco routers/switches, Meraki APs, switches, firewalls
• Handle SD WAN and Cradle point router connectivity issues
• Support ISP circuits, including Comcast retail / café / store environments
• Coordinate with ISPs for outages, latency, packet loss, and circuit restoration
• Perform root cause analysis for recurring or complex issues
• Implement approved network changes and upgrades
• Document incidents, resolutions, and procedures clearly in ticketing tools (Service Now)
• Enhance and assist in upkeep of current knowledge (Knowledge Base) and standard operation procedures "SOP's"
• Communicate incident status effectively to stakeholders
• Guide and mentor L1 engineers to troubleshoot and resolve issues independently
• Review L1 escalations for quality, completeness, and SOP adherence
• Collaborate with other teams surrounding projects and deployment activities.
• Work on best practices, what is best for cafes and interactions.
• Other as required

• Minimum 2-4 years’ experience in a network position or technical support
• Great verbal communication as they will be speaking with people for engagement, assistance to various endeavors.
• Skillset and Hands‑on experience with Cisco and Meraki environments.
• Strong skillset in documentation, as these steps may further lead to updating information, knowledge, etc. to our Tier 1 team.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs
• Able to think outside the box & contribute innovative solutions to complex issues
• Ability to work independently during both business and non-business hours while rapidly learning and adapting to new processes and policies.
• Experience supporting SD WAN, Meraki and Cradlepoint TE 5G G devices
• Involvement with concepts that deal with the complexity and urgency of a retail ood network architecture and connectivity.
• Familiarity with network monitoring tools and dashboards, ie Solarwinds, etc.

• Capabilities to assist with automation for increased efficiency, monitoring and triaging of activities.
• Must be able to multitask effectively to complete checklist items along with monitoring, proactive checking for issues & troubleshooting production network problems.

Equal Opportunity

Employer:

Disabled/Veterans

Competitive Pay $78,211 - $93,853 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center