HIT and Project Specialist

• Base Pay $45.00 - $95.00 / Hour
• Job Category Health Information Technology, EHR Specialist , Clinical Application Support
• Employee Type Temp/Seasonal
• Required Degree 2 Year Degree
• Manage Others No

• Name Human Resources
• Phone

Under the general direction of the Manager of Health Information Technology (HIT), the temporary HIT Support and Project Specialist provides experienced, short-term technical and project capacity to the health center during periods of staff absence, vacancy, peak workload, or time-limited initiatives. The position combines hands-on support of the health center’s electronic health record (EHR) and business applications with ownership of defined technology projects, and is expected to operate with substantial independence, sound professional judgment, and minimal ramp-up time.

The specific coverage responsibilities, projects, term, schedule, and work location for each assignment are defined in a written Assignment Scope Addendum issued at the time of hire (see attached template). All assignments draw from the duties described below; not every duty applies to every assignment.

• This is a temporary/seasonal position with a defined start and end date. Typical assignments range from four (4) to twelve (12) weeks and may be extended, shortened, or ended at any time based on operational need.
• The position carries no expectation or promise of continued or regular employment beyond the stated term and does not create a path to a regular position. Temporary employees may apply for posted regular openings on the same basis as external applicants.
• Hours, schedule, on-site expectations, and eligibility for benefits are set for each assignment in accordance with health center policy and applicable law.
• The health center may fill this position through direct temporary hire or through a staffing or consulting agency. Classification (exempt/non-exempt) is confirmed by People Operations for each assignment based on the duties actually assigned.

Duties are assigned from the categories below based on the needs of the assignment.

EHR and Clinical Application Support

• Provide front-line training, troubleshooting, and support for the health center’s EHR and practice management system (currently eClinicalWorks) and other business and clinical applications.
• Resolve first-line EHR, application, hardware, and peripheral issues; elevate complex or vendor-dependent issues according to established practice.
• Respond to clinical and operational workflow questions and serve as a day-to-day liaison between departments and application vendors on functionality issues.
• Process user access requests — new accounts, role changes, and deactivations — in accordance with documented role-based access and termination procedures.
• Fulfill routine data and reporting requests using established report templates and tools.
• Maintain ticketing discipline so that all work is requested, tracked, and closed through the department’s ticketing system, and participate in the department’s regular check-ins and huddles.

Operational Continuity Coverage

• Maintain day-to-day continuity of assigned departmental operations, including ticket triage, daily check-ins, and coordination with managed service providers and other vendors on open issues.
• Keep scheduled meetings, work groups, and committee touchpoints on track during the coverage period.
• Provide a regular written status update to the assigned supervisor and, as directed, to executive leadership — covering open items, risks, and decisions needed.
• Escalate rather than independently decide any matter involving budget commitments, personnel actions, vendor agreements, or other items requiring management or…