Sr. Enterprise Imaging Application Analyst

Konfidi Health is a healthcare IT consulting firm based in El Dorado Hills, California, specializing in medical imaging informatics. Founded in 2018, the organization brings together technical, clinical, and business advisors to solve complex imaging and healthcare IT challenges. Services span discovery and analysis, strategy and system design, vendor selection with the proprietary Vendor Match process, solution implementation, and outcomes optimization.

Konfidi Health also provides imaging informatics support and IT managed services to hospital organizations, medical practices, imaging centers, and vendor partners. Guided by principles of trust, innovation, and care, the company is committed to improving diagnostic accuracy, streamlining patient care, and enhancing operational efficiency.

Konfidi Health is seeking an experienced Senior Enterprise Imaging Applications Analyst to join our Enterprise Imaging team as a full-time employee.

This position is ideal for an Imaging IT professional who combines strong hands‑on technical skills with the communication, analytical, and consulting capabilities required to work effectively with clinicians, operational leaders, IT teams, vendors, and stakeholders.

The Senior Enterprise Imaging Applications Analyst will support and optimize enterprise imaging technologies including PACS and diagnostic viewers, enterprise viewers, Vendor Neutral Archives (VNA), workflow orchestration platforms, dictation and reporting systems, radiation dose management applications, DICOM routers, image exchange solutions, post‑processing platforms, and imaging AI applications.

Responsibilities include Tier 2 application support, troubleshooting, workflow analysis, application configuration, testing, implementation, upgrades, change management, system optimization, documentation, and project delivery.

This role will support healthcare organizations through Konfidi Health consulting, implementation, operational support, and enterprise imaging engagements and may support multiple clients and initiatives over time.

• Provide Tier 2 technical and application support for enterprise imaging and Imaging IT systems.
• Troubleshoot complex application, interoperability, workflow, and system performance issues.
• Support PACS, diagnostic and enterprise viewers, VNA, workflow orchestration, dictation/reporting, radiation dose management, DICOM routing, image exchange, post‑processing, and AI applications.
• Analyze and troubleshoot DICOM, HL7, FHIR, IOCM, and related interoperability workflows.
• Perform clinical and technical workflow discovery with imaging, clinical operations, IT, and vendor teams.
• Document current‑state workflows, requirements, dependencies, risks, and future‑state recommendations.
• Configure, test, validate, deploy, and support imaging acquisition, interpretation, distribution, and image exchange workflows.
• Support application upgrades, infrastructure changes, patches, migrations, enhancements, and lifecycle management activities.
• Develop and execute functional, integration, and regression testing.
• Participate in formal IT service management, SDLC, and change‑management processes.
• Lead or participate in troubleshooting during production incidents and system outages.
• Coordinate issue resolution and escalation across internal IT teams, vendors, clinical users, and other technical resources.
• Develop technical documentation, workflows, support procedures, knowledge articles, implementation documentation, and operational standards.
• Provide technical guidance and training to clinical and technical stakeholders.
• Manage defined Imaging IT projects and work streams, including plans, milestones, dependencies, risks, testing, and implementation activities.
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