Shop - Solutions Manager, Last Mile Operations
Listed on 2026-07-14
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Supply Chain/Logistics
Logistics Coordination, Operations Management, Supply Chain / Intl. Trade, Change Management
Location: Fontana
Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.
We are seeking a proactive and analytical Solutions Manager to support strategic and operational initiatives within the Last Mile Operations team. This role will focus on driving internal logistics projects, improving operational processes, coordinating cross-functional implementations, and supporting network scalability across transportation and fulfillment operations. The ideal candidate should have strong project management capabilities, logistics operation knowledge, and experience working with cross‑functional teams in a fast‑paced e‑commerce or supply chain environment.
ResponsibilitiesProject & Solutions Management
- Lead and support internal logistics and operational projects across last mile and transportation functions.
- Manage implementation and onboarding of new logistics service providers, carriers, and operational solutions.
- Coordinate cross‑functional project timelines, deliverables, testing, and go‑live readiness.
- Support SOP development and process standardization for new operational initiatives.
- Support air freight related operational projects, including expedited shipment coordination and process optimization.
- Coordinate warehouse‑to‑delivery operational handoffs to ensure smooth execution across different logistics stages.
- Work closely with warehouse, transportation, procurement, and operations teams to improve operational efficiency.
- Analyze operational performance, carrier capacity, shipment trends, and network utilization.
- Support last mile carrier capacity planning and peak season forecasting.
- Develop operational dashboards, KPI tracking, and reporting tools.
- Identify operational gaps and recommend scalable solutions to improve service quality and reduce costs.
- Partner with Operations, Planning, Product, Procurement, Finance, and external service providers to drive project execution.
- Manage issue resolution and operational escalations during project implementation.
- Facilitate regular project reviews, status updates, and stakeholder communications.
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