Virtual Program Coordinator

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Evening

Hours:

The position requires evenings. Monday to Friday from 11:00 pm - 8:00 pm. This is an in‑person role. You will help coordinate the virtual program from our office in South Jordan, UT.

• Manages the workflow, time cards, time off requests, training, development, performance, and disciplinary actions of front office staff and Behavioral Health Technicians (as needed)
• Assists BHT’s Supervisor with onboarding, new hiring, and coordination of training BHT’s
• Manages BHT scheduling and ensures all staff maintain weekly FTE average of .75 or higher until BHT supervisor is hired, then supports BHT supervisor
• Manages the bed management system and works directly with the Program Director and Admissions Manager to ensure a smooth transition for admitting clients.
• Manages new client scheduling with clinicians and the bed management system.
• Assists with consistent auditing and training on the floor to ensure clinical quality is upheld
• Assist the clinical floor with facilitating client groups in an event of low staff-to-client ratios
• Monitors productivity and provides constructive feedback and coaching in verbal and written form
• Completes all Train the Trainer coaching and responsibilities
• Implements leadership-directed changes with positivity and thoughtfulness
• Assumes incident commander role as needed
• Maintains a reconcilable company credit card per company protocols
• Facilitates a welcoming culture with clients, staff, vendors, and community by phone and in person
• Facilitates and assists with building maintenance and maintaining an environment of care in compliance with JCAHO and State requirements
• Takes an active role in supporting and modeling OCD Anxiety Centers business processes that are both current and in development while supporting and cultivating a positive culture on their team
• Assists with new employee hiring and onboarding
• Manages the front office operations and building security
• Manages facility supplies, inventory, cleaning, safety, maintenance, and overall presentation of the facility
• Manages and coordinates with contractors and vendors
• Assists in clinical tours as needed
• Manages customer service complaints and grievances
• Learns & practices de-escalation techniques (may occasionally be exposed to high‑stress environments)

• QA Facility audits 90%
• ALOS of 52 days per client
• Achieve a 4.5 on client satisfaction surveys
• Successfully pass JCAHO and other state licensing surveys
• Stay within the Payroll budget assigned for your team and facilities budget
• Required time on treatment floor: 2-5 hours per day

• Demonstrate all EMR, program knowledge, and skills pertaining to the front desk staff and Behavioral Health Technician positions levels 1-3.
• Demonstrate all EMR knowledge pertaining to the Virtual Program Coordinator position including creating a schedule or profile on the EMR for staff, creating encounters in the EMR system, Running an Audit on specific client details, etc.
• Demonstrate understanding of the scheduling process for new clients and how to pair new clients with therapists at your facility in a timely manner.
• Demonstrate an understanding of systematic issues that could impact the flow of treatment on the floor.
• Demonstrate understanding of crisis protocol and the role of the incident commander.
• Demonstrate understanding of the client policies outlined in the new client paperwork.
• Demonstrate ability to successfully screen and process client No/Shows in a timely manner.
• Demonstrate understanding of DHHS (or other state requirements) and JCAHO requirements to maintain accreditation and ensure the Facility’s environment of care is upholding these standards.
• Demonstrate understanding of facility maintenance needs and effectively managing the budget and standards set by OCD Anxiety Centers.
• Demonstrate the ability to follow through with disciplinary actions and development for employees.
• Demonstrate ability to train front office staff and BHT’s admin duties such as the EMR system.
• Demonstrate ability to train, coach, and mentor BHT’s and Front desk staff for ongoing growth and development by consistent performance…