General Manager

Job Overview

The General Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. A General Manager acts under supervision of the Vice President and Association Board of Directors and has unique training specific to the community association industry.

This role will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees.

$89,000-95k

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Directors approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Ensure timely deposit of all checks received on behalf of the Association.

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive & review client communication.
• Manage all deadlines and update in FSR Connect Database.
• Manage and oversee vendor relations.
• Manage RFP process, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors.
• Provide content for community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review, Work Order verification) and complete appropriate follow-up tasks.

• Foster team building among all First Service Residential Associates and Departments.
• Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
• Consult and use industry expertise in to provide recommendations to the Board of Directors, for the betterment of the community.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company’s core values, and Global Service Standards.
• Other duties as assigned.

• Excellent customer service and relationship-building background/skills.
• Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem-solving skills.
• Ability to read and understand financial statements, and budgets,…