Head of Last Mile

Head Of Last Mile

Location:

Fontana, CA Salary Range: $100,000 - $130,000 + Annual Bonus

Employment Type:

Full-Time

Position Summary

JD Logistics is seeking an experienced Head of Last Mile to lead and optimize our rapidly growing last-mile delivery network across North America. This role is responsible for managing carrier operations, driving service performance, developing carrier partnerships, and leading a high-performing operations team supporting more than 10 warehouse locations.

The ideal candidate is a strategic and hands-on logistics leader with extensive experience in last-mile transportation, carrier management, operational planning, and cross-functional collaboration. This individual will play a critical role in improving delivery performance, scaling carrier operations, and ensuring an exceptional customer experience while supporting the continued growth of JDL's 3PL business.

What You'll Do:

Last Mile Operations Management

• Lead day-to-day last-mile transportation operations across a network of 10+ warehouse locations supporting a rapidly expanding 3PL business.
• Manage a large portfolio of national, regional, and local last-mile carrier partners to ensure consistent service execution and operational excellence.
• Serve as the primary escalation point for warehouse teams and carrier partners, resolving operational issues related to pickups, deliveries, routing, package tracing, and service failures.
• Monitor daily operational performance and ensure service levels are consistently achieved across all facilities.

Carrier Performance & Network Optimization

• Develop and manage carrier scorecards, business reviews, and performance improvement plans.
• Analyze carrier performance using key metrics including: on-time pickup and acceptance, on-time delivery, exception rates, claims and damages, cost per shipment, and end-to-end delivery performance.
• Identify underperforming carriers and implement corrective action plans while recognizing opportunities for strategic carrier expansion.
• Build strong relationships with national and regional parcel and final-mile delivery providers.

Planning & Capacity Management

• Partner with warehouse operations and carrier planning teams to support: volume forecasting, route planning, pickup scheduling, capacity planning, and peak season readiness.
• Develop operational roadmaps with clear milestones, timelines, ownership, and measurable success metrics.
• Ensure carrier capacity aligns with business growth and customer demand.

Data Analysis & Continuous Improvement

• Analyze transportation and operational data to identify trends, risks, and improvement opportunities.
• Build dashboards, reports, and visualizations using Excel and business intelligence tools to support operational decision-making.
• Lead continuous improvement initiatives focused on reducing costs, improving delivery performance, and increasing operational efficiency.
• Develop KPI reporting and executive-level performance summaries.

Cross-Functional Leadership

• Partner closely with IT, Product, Warehouse Operations, Sales, Merchant Services, Finance, Customer Success, and Transportation teams on strategic logistics initiatives.
• Support system implementations and process improvements involving WMS, TMS, ERP, and related logistics platforms.
• Participate in customer implementations and operational launches to ensure successful last-mile execution.
• Drive cross-functional projects that improve scalability, automation, and operational excellence.

Leadership & Team Development

• Lead, mentor, and develop the Last Mile Operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Represent the Last Mile Operations department in executive leadership meetings, communicate business priorities, and drive execution across the organization.
• Translate strategic initiatives into actionable plans for the operations team and ensure timely implementation.
• Conduct regular business reviews, establish departmental goals, and oversee performance management and employee development.

About You

• Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field.
• 5–8 years of experience in transportation,…