Associate Director of Financial Aid & Scholarship (Administrator I
Listed on 2026-08-18
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Management
Education Administration, Administrative Management
Location: Quail Valley
Associate Director of Financial Aid & Scholarship (Administrator I)
Apply now Job no: 559376 Work type:
Management (MPP)
Location:
East Bay Categories: MPP, Administrative, At-Will
Salary and Benefits
The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $95,000 to $105,000 per year. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
Administrator I
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.
Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Reporting to the Director of Financial Aid and Scholarships, the Associate Director of Financial Aid provides leadership and operational oversight for financial aid counseling, student service delivery, scholarship administration, compliance activities, communications, and daily office operations in support of student success and institutional enrollment goals for California State University, East Bay (CSUEB or the University). The Associate Director supervises financial aid staff, coordinates front-line service operations, and assists in ensuring compliance with federal, state, CSU, and institutional financial aid regulations and policies.
This position oversees daily financial aid operations including counseling services, case management workflows, scholarship coordination, staff training, communications, and integrated student service efforts with the University One Stop. The Associate Director collaborates extensively with Enrollment Management, Student Affairs, Academic Affairs, the Director of Student Outreach, Marketing and Communications, and campus partners to improve service delivery, communication processes, and the overall student experience for students, families, and the campus community.
Responsibilities
Financial Aid Operations, Staff Supervision, and Service Delivery
- Provide leadership, supervision, and operational oversight for daily Financial Aid Office operations and student-centered service delivery.
- Supervise, train, evaluate, mentor, and provide ongoing support and direction to financial aid staff and student employees.
- Oversee daily office operations including counseling services, processing workflows, case management, customer service functions, and front-line student support.
- Establish operational priorities, staff assignments, service expectations, and workflow procedures to ensure efficient and effective service delivery.
- Monitor staff productivity, service response times, counseling activities, and operational outcomes to ensure accountability and continuous improvement.
- Coordinate staffing schedules and operational coverage for in-person, virtual, phone calls, emails, and One Stop student services.
- Support onboarding, professional development, and ongoing training for financial aid staff and student employees.
- Resolve escalated student issues, service concerns, and complex financial aid cases.
- Ensure compliance with federal, state, CSU, and institutional financial aid regulations, policies, and procedures.
- Assist with implementation and maintenance of operational processes, system enhancements, and workflow…
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