Senior Manager, Clinical Operations

Senior Manager, Clinical Operations

Precise Behavioral Inc Westlake Village, California, United States

Precise Behavioral (Precise) was established to revolutionize the behavioral healthcare ecosystem for patients and providers. Precise is a physician-owned and led organization that enables a mix of digital, telehealth, in-person, and community resources for improved patient outcomes.

We are seeking a Senior Manager, Clinical Operations to lead regional operations for our Los Angeles service area. Reporting to the Vice President of Operations, this leader will be responsible for the successful day-to-day operation of our services across current and new clients in the Los Angeles area.

This is a hands-on, locally based role that sits at the intersection of clinical operations, client execution, and service delivery. The Senior Manager, Clinical Operations will ensure that our programs are operating effectively, client needs are addressed, new implementations are launched successfully, and operational issues are identified and resolved quickly.

The ideal candidate is a strong healthcare operator who enjoys being close to both clients and frontline operations. You are comfortable managing multiple priorities, building trusted client relationships, coordinating across clinical and corporate teams, and taking ownership for ensuring that commitments translate into reliable execution.

• Own the day-to-day operational performance of behavioral health programs and services across the Los Angeles service area.
• Serve as the primary operational leader for the region, ensuring services are delivered consistently and in accordance with established clinical, operational, and client expectations.
• Monitor regional performance, identify operational gaps or risks, and develop action plans to address them.
• Coordinate staffing, scheduling, capacity, workflows, and other operational needs required to support service delivery.
• Ensure local teams understand performance expectations, priorities, and responsibilities.
• Troubleshoot operational challenges and drive issues through resolution.
• Identify opportunities to improve efficiency, consistency, and the experience of clients, clinicians, and the people we serve.
• Escalate material risks, resource needs, or recurring issues to the VP of Operations with clear recommendations.

• Serve as a key operational point of contact for existing clients in the Los Angeles area.
• Develop strong working relationships with client operational and administrative leaders.
• Understand each client's operating environment, expectations, workflows, priorities, and service requirements.
• Conduct regular operational check-ins and performance reviews with clients.
• Ensure client questions, concerns, and operational issues are addressed in a timely and coordinated manner.
• Partner with internal teams to resolve issues affecting client satisfaction or service delivery.
• Track operational commitments made to clients and ensure appropriate follow-through.
• Identify emerging client needs and communicate opportunities, risks, and feedback to internal leadership.
• Support a consistently high-quality client experience that strengthens long-term relationships.

• Assist with the operational implementation and launch of new Los Angeles-area clients in partnership with the VP of Operations and other functional teams.
• Translate client requirements into clear operational plans, workflows, responsibilities, and launch milestones.
• Coordinate implementation activities across Clinical, Product, Technology, Growth, and other relevant teams.
• Maintain implementation timelines and ensure dependencies, risks, and outstanding decisions are clearly identified and addressed.
• Ensure local staffing, training, workflows, systems, and operational processes are ready prior to launch.
• Serve as an operational point person during launch and stabilization.
• Monitor new programs closely after implementation and address early operational challenges before transitioning them into steady-state operations.
• Document lessons learned and incorporate…