Manager, Operations

Operations Manager

Manages all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.

Shift: Monday
- Friday 3:30am-1:30pm

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Implements, improves and maintains the operational functions of the departments while achieving effective and efficient service to the customer with a focus on quality, productivity, safety and loss prevention.
• Establishes productivity and quality control standards, develops budget and cost controls, and obtains adherence through follow up and due diligence.
• Manages operating budgets to meet the planned volume for the year including cost analysis, P&L accountability and labor productivity.
• Works directly with all levels of associates to ensure procedures are followed consistently and best practices are adhered to regularly.
• Plans, schedules, and manages the daily work activities within the departments to meet or exceed established key performance indicators (KPI's).
• Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.
• Performs managerial functions, such as, mentoring, coaching, administering performance reviews, conducting disciplinary actions and interviewing employment candidates.
• Trains and ensures all assigned associates are aware of and comply with company, government and customer policies, procedures and regulations.
• Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports.
• Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
• Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Supervisory Responsibilities

Manages five subordinate supervisors who supervise a total of 45+ employees in the Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Project Management
  - Develops project plans;
  Coordinates projects;
  Communicates changes and progress;
  Completes projects on time and budget;
  Manages project team activities.
• Visionary Leadership
  - Displays passion and optimism;
  Inspires respect and trust;
  Mobilizes others to fulfill the vision;
  Provides vision and inspiration to peers and subordinates.
• Delegation
  - Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results.
• Leadership
  - Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Judgment
  - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives;
  Organizes or schedules other people and their tasks;
  Develops realistic action plans.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as…