Bench General Manager

Job Overview

The Bench General Manager supports the Sacramento Division and Regional Director.

Tasks and schedules are assigned by the Regional Director and may include but are not limited to:

• Coverage at a property due to sick time or vacations
• On-site support to a GM in the capacity of an Assistant to the General Manger
• Off-site support upon a request made by a General Manager and approved by the Regional Director

These tasks may include administrative/clerical work similar to an AGM - interim coverage at a property after a transition and before a new General Manager is selected.

The Bench General Manager is a position for the employee to develop into a candidate for future business or replacement of an existing GM. This includes mentoring and training by the Regional Director and/or assigned General Managers. The Regional Director will also assign training and development courses to assure the person in the position continually grows and develops their skillsets in order to be a strong candidate for a future on-site role.

If the employee does not have their industry certifications it is also a requirement that the correct courses and testing are completed to achieve certifications.

The Bench Manager must adhere to all First Service policies and procedures, California civil code, and other applicable regulations. They will support the Regional Director and on-site GMs by consistently adhering to the mission and vision of the Board of Directors. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, ensuring homeowner adherence to community rules and regulations, assisting in preparation of the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.

Compensation: $85,000 - $95,000

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
• Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of First Service systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...), and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote First Service Global Service Standards amongst associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and evacuation plans and…