EVS Lead

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our EVS/Housekeeping team plays a pivotal role in exemplifying our Service Commitment. The EVS team provides excellent service and helps create a clean, comfortable environment for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Responsible for providing guidance and daily supervision to staff regarding work in the department on a designated shift.
• Adheres to scheduling and coordinates with manager or supervisor any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with oversight of the day-to-day cleaning of the Casino property.
• Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner.
• Inspects completed work to ensure work is completed and meets established standards.
• Responsible for ensuring OSHA standards are followed.
• Responsible for reporting property damage or any problems to manager in a timely manner.
• Assists in providing distribution of work assignments.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Works closely with EVS TM’s and motivates them to ensure work is performed properly and schedules are followed.
• Assists EVS Supervisor with various tasks, conducting training sessions and train and retrain EVS TM’s.
• Monitors and inspects housekeeping equipment daily to ensure it is maintained in a clean condition and in good repair.
• Assumes responsibility of the department in the absence of the EVS Supervisor.
• Demonstrates ability to lead personnel.
• Perform all job duties in a safe and responsible manner, including keeping areas clean and free of safety hazards, debris, and litter.
• Attend all departmental and company training programs or meetings as directed.
• Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.
• Understand and adhere to bargaining unit agreements.
• Perform other job related and compatible duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diplomas or GED is required; one-year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• One-year leader experience preferred in casino or hotel.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand- held radio with earpiece operation.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and…