Vice President of Operations, VTRL Corporate Management - Fontana, CA , Nashville, TN

Who We Are:

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of Nationa Lease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

The Vice President of Operations will own the strategic direction, financial performance, and day-to-day execution of all facility and service operations across the organization's multi-site network. They are responsible for achieving financial objectives through KPI development, establishing benchmarks and managing the operations team to ensure success.

• Own the multi-site service capacity plan, determining where to add locations, capacity, and headcount based on demand, labor market, and cost data.
• Govern shop build-out and expansion projects against budget, schedule, and a standard facility design.
• Set productivity, efficiency and throughput targets by location and hold site leadership accountable to them.

• Set the operating model and standards for shop workflow, scheduling, and repair quality, and hold site leadership accountable to them.
• Set network targets for technician productivity, cycle time, comeback rate, and customer satisfaction; review results by location and direct corrective action where performance misses plan.
• Direct parts strategies across the network, including inventory policy, supplier terms, and availability standards.
• Own safety and environmental performance across all locations, including audit cadence and remediation.

• Own the P&L for maintenance costs and retail service across the network, with accountability for gross profit, effective labor rate, and cost per repair order.
• Set labor rate and pricing strategy, including the basis for specialized and non-standard repair work.
• Review monthly financial and operating performance by location and direct action where results miss plan.
• Approve operating budgets, capital requests, and staffing plans for the service organization.
• Understand and manage the impact of business activities on financial statements and working capital

• Define the service KPI set, reporting standards, and review cadence used across the network.
• Direct investment in predictive maintenance and analytics capability to anticipate service demand and reduce unplanned downtime.
• Use repair and failure history to set maintenance intervals, parts-stocking policy, and lifecycle cost standards.
• Select and sponsor service technology platforms, owning the business case and adoption across locations.

• Set the organizational structure and staffing model for the service organization across all locations.
• Hire, develop,…