Director of Operations - San Diego

America West Medical Transportation, Inc. Spring Valley, California, United States

About America West Medical Transportation, Inc.

AtAmerica West Medical Transportation, we are morethan a transportation service; we are a community partner dedicated to improving lives and helping individuals thrive.

By embracing the spirit of community service and giving, wecan create a healthier, more connected society.

We are hiring drivers to transport wheelchair patients or stretcher patients in specially equipped vehicles.

This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.

Commitment to Customers -We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.

Respectful -We respect each other and achieve together what no individual can do alone.

Dependability -We are committed to exceptional service delivery, on time and following up on what must be done.

Integrity -We are vigilant and committed to safety and preparedness in the fulfillment of our duties.

Accountability -We take ownership for what we do and take pride in how we do it.

Location: San Diego, CA
Job Type: Full-Time
Industry: Non-Emergency Medical Transportation (NEMT)

We are seeking an experienced Director of Operations to provide strategic and operational leadership for our Non-Emergency Medical Transportation (NEMT) operations in the San Diego area.

The Director of Operations will be responsible for overseeing the overall performance of the operation, including operations management, dispatch, scheduling, drivers, fleet, compliance, safety, staffing, and service quality .

The ideal candidate will have a strong background in NEMT or medical transportation , proven experience managing managers and large operational teams, and a track record of improving operational performance.

This is a senior leadership position requiring someone who can set operational strategy, develop management teams, solve complex operational issues, and maintain accountability across the organization.

• Provide overall leadership and direction for NEMT operations.
• Manage and develop Operations Managers, Supervisors, Dispatch leadership, and other operational staff.
• Oversee daily NEMT transportation, including scheduling, dispatch, routing, trip completion, and service reliability.
• Establish and monitor operational goals, KPIs, and performance standards.
• Oversee driver performance, staffing, training, credentialing, and employee compliance.
• Manage fleet operations, vehicle availability, maintenance, inspections, and safety.
• Ensure compliance with applicable NEMT, transportation, healthcare, and company requirements.
• Identify operational challenges and implement effective corrective actions.
• Improve efficiency, productivity, service quality, and overall operational performance.
• Manage operational costs and assist with budgeting and resource planning.
• Build and maintain strong relationships with healthcare facilities, transportation brokers, clients, and business partners.
• Lead continuous improvement and process development initiatives.
• Provide regular operational performance reports and recommendations to executive leadership.
• Support business growth and ensure the operation can scale effectively.

• 7+ years of experience in NEMT, medical transportation, or closely related transportation operations.
• 5+ years of progressive management or senior leadership experience.
• Previous experience as a Director, Regional Operations…