Retail and Rental Assistant Manager

The Retail & Rental Assistant Manager is responsible for supporting daily operations of the company’s retail and rental departments, ensuring the Sport Shop, Demo Center, Rental Center, and Snow sports Rental Center are proficient and efficient to ensure the highest quality experience and service for our guests. The assistant manager is required to possess technical expertise of winter sports equipment and have current knowledge of industry products and trends.

This position is responsible for maintaining department standards, documentation, staffing, training, and clear communication with the Resort Retail and Rental Manager. This position is a KEY member of the Dodge Ridge Team and crucial for maintaining successful operations withing the departments.

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform.

When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.

GENERAL ACCOUNTABILITIES

• This position requires a detailed oriented individual that excels in excellent guest service, willingness to teach technical aspects of skiing and snowboarding equipment and lead the Retail and Rental Shop staff by positive example and coaching.
• Assist with evaluating and directing staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensures that all employees receive training, support, and feedback. Empowers staff to deliver the highest standard of guest service.
• Maintains administrative processes such as staffing to ensure proper planning, efficient operation of departments and successful achievement of resort goals. M aintain a detailed, organized and accurate scheduling tool. Adheres to all company guidelines ensuring compliance in all aspects of position.
• Assists with monitoring and controlling daily, weekly and monthly expenses for operations against budget plan. Help meet or exceed financial goals.
• Assist with retail inventory control(POs, receiving, merchandising, warranties etc.)
• Support proper department timekeeping in accordance with company and government policy.
• Help facilitate training and directing Retail and Rental staff to properly fit equipment, tune equipment, adjust bindings in accordance with manufacturer specifications and best practices, promote sales, and ensure proper documentation is completed.
• Responsible for promoting a positive attitude within the organization and community.
• Maintain a well-organized system for retention of accident documentation and release of liability documentation including Snow Sports and Equipment Rental release of liability documents.
• Accurately facilitate and record daily Equipment Rental Inventory and maintain an inventory control system for equipment, small tools and inventory supplies.
• Contribute to team effort by assuming responsibility for the cleanliness of the resort and safety of guests and employees, lead weekly safety meetings, accepting diverse assignments, maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
• Work closely with all managers to maintain and improve the resort's quality of experience for its guests.
• Ensures company standards are met or exceeded daily. Maintains and enhances a guest focused culture in all areas of responsibility.
• Maintains current status on technological advances which impact the industry, maintains awareness of scope and progress of competition.
• Ensure operations are conducted in accordance with our risk management program and focused on providing a safe work environment.

ESSENTIAL FUNCTIONS

• Demonstrates excellent communication skills with all levels of employees, guests and all other outside contacts of Dodge Ridge.
• Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.
• Ability to move around all areas of the mountain and base facilities to manage guest service experiences.

RESPONSIBILITIES TO SAFETY

• Responsible for taking a key role in EMERGENCY SITUATIONS under the direction of the Risk Manager.
• Protect the safety of self, co-workers, guests at all times.
• Report any potentially…