Sr. Principal Infrastr Eng

Sr. Principal Infrastr Eng.

Job Description

Job Summary

We are seeking an experienced Service Now Developer and Administrator Level 6 to join our growing IT Service Management team The ideal candidate will be responsible for designing developing administering and enhancing enterprise level solutions within the Service Now platform focusing on ITSM and CSM modules This role requires strong technical knowledge process discipline and experience in managing customized Service Now implementations and integrations

Years of experience needed is about 6 to 10 years

Key Responsibilities

Design develop configure and customize Service Now applications workflows and business processes

Manage day to day platform administration including user roles ACLs and catalog maintenance

Implement and maintain ITSM and CSM functionalities to align with business requirements

Develop and maintain scripts business rules client scripts UI policies and flow designs

Build complex workflows reports gauges dashboards and email notifications

Handle CMDB Discovery and related integrations

Manage Service Now upgrades patch cycles and ensure environment stability

Assist project managers and stakeholders by assessing release impacts managing dependencies and maintaining documentation

Technical Skills

Handson experience implementing Service Now in a domain separated environment

Expertise in ITSM and ITOM Incident Problem Change Service Catalog Asset CMDB SLA

Proficiency in scripting languages Glide Jelly JavaScript HTML XML AJAX

Experience with Service Now integrations using SOAP REST APIs and email actions

Experience developing custom modules and applications

Strong troubleshooting capabilities for event correlation and performance issues

Knowledge of Flow Designer Performance Analytics and catalog building

Experience with platform upgrades and configuration management

Management Skills

Experience with platform upgrades and configuration management

Strong understanding of ITIL v4 processes and frameworks

Experience managing SDLC release cycles and Service Now governance

Ability to gather requirements translate BRDs into technical solutions and execute test cases

Excellent documentation and release management practices

Behavioral Competencies

Analytical and solution oriented approach to problem solving

Team player with strong collaboration and communication skills

Ability to coach junior developers in Service Now best practices

Proactive in managing stakeholder expectations and ensuring delivery excellence

Qualifications

Education Any Graduate

Experience 5 to 10plus years of relevant Service Now experience

Solid handson experience with Glide Record queries in client scripts and business rules

Proven experience designing solutions in Flow Designer

Experience in Customer Service Management CSM and Retail Service Management RSM modules

Certifications Needed

Service Now Certified System Administrator CSA

ITIL v3 Foundation certification

Latest Service Now Delta Certifications

Additional Information

Work Schedule Hybrid with flexibility to align with client time zones

Travel Requirements Limited as necessary for project delivery

Position Type Permanent

About Mphasis

Mphasis applies next generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2

Back Transformation approach Front2

Back uses the exponential power of cloud and cognitive to provide hyper personalized digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients

California7 - 10 Years
10H31-Mar-2026

YACTIVE
112750-14-1