Operations Associate IV; HRIS​/Case Mgmt

Position: Operations Associate IV (HRIS/Case Mgmt.)
Job Title:

Operations Associate IV (HRIS/Case Mgmt.)

Location:

Remote (CA or NY preferred) Duration:
Contract - 11 months Pay Range: $61/HR - $65/HR (ALL INCLUSIVE) Job  About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a People Service Delivery Lead to join our dynamic team. The ideal candidate will have strong experience in service delivery governance, complex case management, supplier oversight, and AI-enabled operational improvement and a proven ability to drive measurable gains in service outcomes, efficiency, and employee experience. Responsibilities:
Own complex case management and processes requiring advanced domain expertise, judgment, and structured troubleshooting. Lead service governance and monitoring, supplier oversight, performance reviews, escalation management, and process or technology improvements across large functional areas. Drive AI-enabled improvement, identifying use cases for automation, workflow optimization, knowledge management, and case deflection with appropriate governance and quality. Use data-driven thinking to simplify employee journeys and eliminate recurring friction points.

Facilitate global connection for consistent follow-the-sun execution through partnerships, change management, reporting, and forecasting. Partner cross-functionally to solve end-to-end operational challenges with discretion and professionalism. Develop and maintain SOPs, playbooks, and governance routines, and provide training or mentoring within scope. Perform user acceptance testing for system enhancements and fixes to ensure operational readiness pt to shifting priorities and focus effort where impact will be greatest.

Continuously upskill across domains, tools, and emerging AI capabilities. Required Skills &

Qualifications:

6+ years overseeing one or more people service delivery functions such as onboarding, offboarding, payroll, learning, benefits, or transfers. Proven root cause analysis with delivery of measurable outcomes in quality, speed, cost, and employee experience. Ability to navigate competing priorities and execute in ambiguity within fast-changing environments. Strong communication skills with the ability to simplify complex topics and influence stakeholders at multiple levels.

Experience operating independently while supporting scalable operations strategy, planning, and execution during change. Experience collaborating and gaining alignment in a matrixed, cross-functional environment. Experience driving transformational change across process, technology, and stakeholder groups. Demonstrated interest in AI adoption and continuous improvement with a track record of reducing manual effort through automation, tooling, standardization, or process redesign. Preferred

Skills:

Hands-on oversight of supplier and vendor performance and governance routines. Applied AI tools and automation in operations, including knowledge workflows, case triage, quality monitoring, or reporting automation. Knowledge of technology or software industry business models and core processes. Bachelor's degree in business, operations, HR, consulting, or equivalent experience. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Email:
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