Senior Technical Program Manager

## Senior Technical Program Manager Apply locations:
Palo Alto, CA:
Dallas, TX:
Bethesda, MD:
Seattle, WAtime type:
Full time posted on:
Posted Todayjob requisition :
R0064048
** Why Join GEICO?
** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.
** Why Join GEICO?
** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.
** The Team
** We are seeking a
** Senior Technical Program Manager
** to join the Strategy, Analytics, and Operations team that supports GEICO’s Contact Center platforms. In this role,you will manage, orchestrate, and drive execution of the Contact Center roadmap. Ensuring work stays aligned with business goals, architectural standards, risk and compliance requirements, emerging technology adoption, and long-term scalability.

You’ll support the coordinated delivery of capabilities that power how GEICO builds, secures, operates, and scales technology, including conversational AI, contact flow and routing, business enablement and productivity solutions. Working across cross-functional teams, you’ll manage dependencies, sequencing, and delivery across domains, enabling teams across the enterprise to deliver faster, operate reliably, and innovate with confidence.
** The Role
** In this role, you’ll get to act as a trusted advisor to
** executive
* * and senior leaders, helping translate strategy and technical concepts into clear business outcomes and confident decisions. You’ll get to lead
** cross functional planning, intake, prioritization, and sequencing**, making sure teams stay aligned, and dependencies are thoughtfully managed. You’ll help guide the  Contact Center
** strategy
* * and roadmap, balancing investment, scalability, cost efficiency, and long-term business value. You’ll get to drive  
** KPIs and success metrics**, like adoption, time-to-market, and operational health.  You’ll drive execution of complex, multiteam  
** programs**, managing risks, milestones, and change across engineering, product, and operations. Along the way, you’ll help ensure
** scalability and repeatability
** through strong documentation and operational practices.
** Your Background**
* ** Change agent mindset:
** Passion for improving how teams build, operate, and scale technology, with a focus on driving meaningful organizational transformation.
* ** Technical depth with business focus:
** Able to engage deeply with Engineering, Product and Business leaders while staying grounded in business outcomes and value.
* ** Data driven storytelling:
** Experienced in building and presenting dashboards, roadmaps, and impact stories using tools like PowerBI, Claude, Cursor or other internal visualization platforms.
* ** Proven delivery impact:
** A strong track record of driving high-impact initiatives, navigating ambiguity, managing risk and dependencies, and influencing measurable outcomes across technology, business, and product.
* ** Thrives in ambiguity:
** Comfortable…