Program Manager II - Implementation

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is looking for a Project Manager with demonstrated implementation experience who has a passion for planning and attention to detail. The ideal candidate has customer-facing experience with launching large enterprise-scale cloud software solutions within Fin Tech. This position will report into the Manager, Implementation Services under Alkami’s Delivery division and be responsible for managing customer implementations, establishing schedules, coordinating internal cross-functional dependencies, and helping customers prepare for production launches.
Successful candidates must have a strong sense of urgency and ownership to drive projects to completion and thrive in a collaborative environment. Communication skills are critical, as is the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.
**** Key Responsibilities & Duties:
***** Manage and lead new client implementation projects, serving as the primary point of contact throughout the product lifecycle.
* Develop and maintain project schedules, coordinating tasks across cross-functional teams.
* Track project progress, manage risks using the ticketing system, and proactively implement mitigation strategies.
* Communicate project status, risks, and deliverables clearly to internal and external stakeholders.
* Maintain all necessary documentation, including meeting notes, scope changes, and client communications.
* Collaborate with Product, Engineering, and Customer Success teams to address issues and deliver solutions.
* Manage project scope, timelines, and budgets while ensuring client satisfaction.
* Host regular client meetings and travel for on-site visits when necessary.
* Support process improvements, refine workflows, and mentor new team members as needed.
* Track project financials and ensure time compliance for accurate reporting.
* Work closely with Client Success and Sales teams to ensure a seamless post-launch transition.
* Travel to meet with clients during the implementation lifecycle.
***
* Qualifications:

***** 5-7 years of project management experience in the financial services (Fin Tech, Online Banking, etc.) industry is required.
* Proven ability to manage multiple, complex projects within scope, timeline, and budget.
* Strong communication skills with the ability to convey project updates and risks effectively.
* Proficiency in project management tools such as Workfront, Microsoft Project, Jira, Smartsheet, and Confluence.
* Exceptional organizational and problem-solving abilities in a fast-paced environment.
* Experience managing tickets, backlogs, and client-reported issues.
* Proficiency with Microsoft Office Suite (Excel, Project, Word) and Google Suite tools (Docs, Sheets, Slides).
* Ability to work independently while fostering collaboration across teams.
* Ability to travel up to 25%.
**** Desired

Skills:

***** Familiarity with project…