Workers' Case Manager

Position: Workers' Compensation Case Manager
Job Description

The role can be fully remote from anywhere within the United States; however, candidates must be available to work during Pacific Time business hours.

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Telephonic Nurse Case Manager to support workers' compensation claims through clinical case management and coordination of care. This role works closely with medical providers, employers, claims professionals, and injured workers to facilitate appropriate treatment, promote recovery, and support safe and effective return to work outcomes.

Candidates must have hands-on experience managing workers' compensation cases, as this is essential to successfully perform in this position.

This is a position operating in a structured, high volume, fast paced environment. Success in this role requires strong organization, adaptability, and the ability to manage multiple cases while maintaining responsiveness, accuracy, and effective communication.

Responsibilities

* Manage telephonic case management for workers' compensation claims, including assessment, care coordination, and ongoing case oversight

* Collaborate with injured workers, healthcare providers, employers, claims representatives, and legal partners to support treatment plans and recovery outcomes

* Evaluate treatment plans and provide guidance based on clinical knowledge and case management best practices

* Facilitate return to work planning and monitor progress toward recovery goals

* Maintain frequent telephonic and written communication with all involved parties throughout the life of the claim

* Advocate for appropriate and cost effective care while supporting positive health outcomes

* Maintain accurate, timely, and compliant documentation of all case activity

* Identify barriers to recovery and implement strategies to improve outcomes

* Ensure compliance with regulatory requirements, company standards, and HIPAA guidelines

* Manage assigned caseload independently, prioritizing work and adjusting plans as needed

Requirements

* Strong understanding of workers' compensation processes, case management practices, and return to work coordination

* Ability to manage a high volume caseload in a structured, metrics driven environment

* Strong communication skills with the ability to navigate complex and sensitive conversations

* Proficiency with Microsoft Office and ability to work effectively in a remote setting using multiple systems and screens

* Demonstrated ability to work independently while maintaining productivity and quality standards

* Strong organizational skills and ability to manage competing priorities

* Positive, adaptable mindset with the ability to work effectively in a fast paced environment

* Bilingual (Spanish speaking) skills are highly beneficial

Education and Licenses

* Active Registered Nurse (RN) license required

* One of the following required: CCM, CDMS, COHN, or CRRN

* Associate or bachelor's degree in nursing or a related clinical field

* Compact RN license beneficial

* Additional state licenses, including CA, NY, MA, IL, OR, NV, MI, HI, MD, or DC, would be useful

Pay Details:

The base compensation range for this position is $75,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team…