Development Support Services

Purpose

The Development Support Services role reports directly to the Chief Development Officer and plays a critical role in growing and sustaining Forest Home’s donor base through the Mass Donor Program. This position must fully align with Forest Home’s beliefs, including its view on the authority and accuracy of Scripture and its statement of faith. The ideal candidate demonstrates a deep passion for advancing Forest Home’s mission: to inspire people to Encounter Jesus, Experience Transformation, and engage the World for Christ.

Primary Objective:
Increase donor retention, grow recurring giving, and expand entry-level donor volume.

• Grow caseload from 108 to 750 active donors
• Achieve $187,500 in annual revenue
• Maintain $250 average annual gift
• Reach 40% monthly giving participation

• Clean, organize, and segment donor database
• Improve donor retention to 65–70%
• Graduate 15% of donors annually into mid‑level giving
• Convert 35–40% of one‑time donors into recurring givers (minimum $50/month)
• Expand donor pipeline by adding 395 new donors annually
• Strengthen storytelling through testimonies and impact narratives
• Build automated email journeys for onboarding and retention
• Expand outreach lists (camp families, parents, alumni, counselors, etc…)

• Donor acquisition, stewardship and retention
• Grow Mass Donor Program to 750 donors giving an average of $250 annually
• Send welcome communications to all new donors under $1,000
• Develop and execute seasonal fundraising campaigns (spring, fall, year‑end)
• Write and manage automated donor communication journeys
• Create compelling content for donor engagement, including:
  • Testimonial videos
  • Written impact stories
  • Photography and visual assets
• Identify and collect life‑changing stories from campers, families, and ministry partners
• Transition qualified donors ($500–$999) to mid‑level giving portfolios
• Increase conversion of one‑time donors into recurring monthly supporters

• Process all donor gifts appropriately, acknowledged within 48‑hour standard IRS regulations.
• Maintain accurate and organized CRM data and donor segmentation
• Utilize tools such as Bloomerang‑CRM/Fundraising and Donor Search to track and analyze donor activity.
• Support the development team with reports, printing of materials, case statements, appeals, mailers and supplies needed for donor communications.
• File and track estate planning documents

• Entrepreneurial, proactive, and growth‑oriented mindset
• Exceptional writing and storytelling ability
• Self‑motivated professional passionate about educating and inviting donors to join God’s Kingdom work at Forest Home
• Strong follow‑through and meeting of deadlines
• Strong ability to turn ideas into clear, actionable strategies
• Proven success in growing donor bases and achieving revenue goals
• High attention to detail and strong organizational skills
• Ability to manage high‑volume communications effectively
• Solid understanding of fundraising analytics and donor behavior
• Proficiency in CRM systems (Bloomerang, Donor Search preferred)
• Strong project management and deadline adherence

• Bachelor’s degree preferred
• Minimum of 3 years of experience in mass donor fundraising or similar role

• Outstanding interpersonal, verbal, and written communication skills
• Ability to design and execute comprehensive fundraising strategies
• Strong collaboration and cross‑functional teamwork

• Servant‑hearted leader with a Christ‑like attitude
• High integrity, self‑motivation, and commitment to excellence
• Willingness to work flexible hours, including weekends as necessary

• Actively participate in Forest Home’s spiritual life activities, including weekly all‑staff meetings and prayer meetings
• Represent Forest Home with the highest standards of Christian integrity and professionalism in all interactions
• Collaborate with internal and external stakeholders to ensure that all fundraising efforts reflect Forest Home’s mission and values
• This role requires…