Kayak Guide (PT Seasonal

Pyramid Global Hospitality

Pyramid Global Hospitality is a company that values its employees, creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. The company offers comprehensive health insurance, retirement plans, paid time off, and other benefits such as on‑site wellness programs and employee rates on hotel stays. Ongoing training and career development opportunities are available to help employees grow.

Lake Arrowhead Resort and Spa is nestled high atop the San Bernardino Mountains at an elevation of 5,174'. The Resort is surrounded by an ocean of Ponderosa Pines and offers guests access to Lake Arrowhead, a 780‑acre reservoir. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach, and over 23,000 sq. ft of meeting and events space.

• Lead guided kayak tours that are safe, educational, and aligned with the resort’s luxury guest experience standards
• Provide clear, friendly instruction on paddling techniques, lake safety, and equipment use for all skill levels
• Conduct pre‑tour safety briefings and ensure proper use of life jackets and equipment
• Monitor lake conditions, weather, and guest ability to ensure a safe and enjoyable outing
• Assist guests with launching, docking, and handling kayaks with a high level of attentiveness and care
• Deliver elevated guest service by engaging guests, anticipating needs, and creating memorable moments on the water
• Share knowledge of Lake Arrowhead’s history, wildlife, and natural surroundings to enrich the guest experience
• Maintain, clean, and inspect all kayaking equipment to ensure safety and presentation standards are met
• Respond quickly and effectively to emergencies; administer first aid as necessary
• Uphold all resort policies, safety protocols, and Forbes/AAA-level service expectations (if applicable)
• Support additional recreation programming, seasonal events, and resort activities as needed

• Previous kayaking, outdoor recreation, or guiding experience preferred
• American Canoe Association (ACA) Kayak Instructor Certification
• Strong swimming ability required
• Lifeguard, CPR, First Aid, and AED certification required (or ability to obtain upon hire)
• Knowledge of lake safety, weather awareness, and risk management practices
• Strong interpersonal and communication skills with a guest‑first mindset
• Professional, polished demeanor consistent with a resort environment
• Ability to work a flexible schedule including weekends, holidays, and peak season

• Ability to lift, carry, and maneuver kayaks and equipment (up to 50 lbs)
• Ability to paddle for extended periods and assist guests physically when needed
• Comfortable working outdoors in varying mountain weather conditions
• Safety Awareness & Risk Management
• Communication & Engagement
• Environmental Stewardshipin-led?
• Wilderness First Aid or Wilderness First Responder

$17.50 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.